Configuration Management Database Administrator I

If you’re passionate about building a better future for individuals,

communities, and our country—and you’re committed to working hard to play your

part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online,

competency-based degree programs, WGU is also committed to being a great place

to work for a diverse workforce of student-focused professionals. The university

has pioneered a new way to learn in the 21st century, one that has received

praise from academic, industry, government, and media leaders. Whatever your

role, working for WGU gives you a part to play in helping students graduate,

creating a better tomorrow for themselves and their families. The salary range

for this position takes into account the wide range of factors that are

considered in making compensation decisions including but not limited to skill

sets; experience and training; licensure and certifications; and other business

and organizational needs. At WGU, it is not typical for an individual to be

hired at or near the top of the range for their position, and compensation

decisions are dependent on the facts and circumstances of each case. A

reasonable estimate of the current range is: Grade: Technical 404 Pay Range:

$81,300.00 - $121,900.00 Job Description The Configuration Management Database

(CMDB) Administrator I is responsible for maintaining Correctness, Compliance,

and Completeness to sustain a healthy overall CMDB. They update Configuration

Items, maintain Application, Business, and Technical Services, as well as

collaborate with a myriad of external teams for requests. This position is

considered a technical expert on WGU and its internal systems, understanding

complex infrastructure relationships. Works alongside ServiceNow Administrators

blueprinting and building changes within the CMDB on a sprint-by-sprint basis.

Responsible for mapping internal system relationships and configuring dependency

maps to demonstrate vulnerabilities during outages. Also assists the change

management process inside the university. Understanding of the Change Advisory

Borad process is critical. The CMDB Administrator I requires an emphasis on

system knowledge, and maintaining good rapport with external teams is

imperative. Requires a technical understanding of up to senior level

administration of internal applications and systems inside the university.

Demonstrates leadership principles and provides technical expertise mentoring

for others. Job Duties Receives escalated calls, emails, and intake tasks for

configuration items. Resolves de-duplication and reclassification tasks in

ServiceNow. Builds relationships and rapport with key business leaders,

including executive management. Acts as a Subject Matter Expert for integrating

with technical teams. Offers team consultations, as needed, for CMDB-related

technical knowledge. Maintains CMDB Integrity by monitoring Correctness,

Compliance, and Completeness. Leads or participates in trainings for increased

knowledge of external teams’ systems and operations. Participates in Change

Management meetings. Increases the Knowledge Library as new processes are

learned or developed. Incrementally improves practices where appropriate and

collaborates in identifying and formulating new practices where possible.

Provides after hours on-call assistance to Ed Tech through answering chats in

Microsoft Teams and responding to OpsGenie alerts for emergencies. Demonstrates

leadership principles and provides technical expertise mentoring for others.

Performs other job-related duties as assigned. KSAs Self-motivated with the

ability to work independently, prioritizing work and projects effectively

Ability to proactively involve key technology infrastructure or other teams when

necessary Ability to anticipate potential obstacles and develop contingency

plans to overcome them Awareness of new and existing technologies,

architectures, and best practices Ability to manage multiple issues

simultaneously in high-pressure environments, where change is commonplace

Ability to handle multiple interruptions and multi-task effectively Ability to

diligently follow standards and best practices for many different technology

areas Advanced analytical skills with the ability to analyze problems and make

decisions with minimal management intervention Advanced written and verbal

communication skills in correspondence at the executive level Technical

understanding of up to senior level administration of internal applications and

systems inside the university Minimum Qualifications High School Diploma or

equivalent 1 year of experience as an Application Support Engineer I, Problem

Analyst I, or software/infrastructure engineering Familiarity with AWS Services

Data mining experience using data intended for forecast modeling and predicting

of trends Advanced administrative experience in ServiceNow Familiarity with CSDM

(Common Service Data Model) and how it works within the CMDB Equivalent relevant

experience performing the essential functions of this job may substitute for

education degree requirements. Generally, equivalent relevant experience is

defined as 1 year of experience for 1 year of education and is the discretion of

the hiring manager.

Preferred Qualifications

• Bachelor's Degree AWS Cloud
• Practitioner Certification Linux+ Certification ITIL Foundations v4 Agile
• knowledge IIQ experience Job Description Disclaimer: This position description
• provides the major duties/responsibilities, requirements and working conditions
• for the position. It is intended to be an accurate reflection of the current
• position, however management reserves the right to revise or change as necessary
• to meet organizational needs. Other responsibilities may be assigned when
• circumstances require. This position requires occasional travel of up to 20%,
• including required attendance at designated company summits (typically one to
• two per year). Additional travel may include conferences, visits to company
• locations, and other business-related events as needed. Additional travel may be
• assigned as needed to support business requirements. Position & Application
• Details Full-Time Regular Positions (classified as regular and working 40
• standard weekly hours): This is a full-time, regular position (classified for 40
• standard weekly hours) that is eligible for bonuses; medical, dental, vision,
• telehealth and mental healthcare; health savings account and flexible spending
• account; basic and voluntary life insurance; disability coverage; accident,
• critical illness and hospital indemnity supplemental coverages; legal and
• identity theft coverage; retirement savings plan; wellbeing program; discounted
• WGU tuition; and flexible paid time off for rest and relaxation with no need for
• accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and
• other paid leaves, including up to 12 weeks of parental leave. How to Apply: If
• interested, an application will need to be submitted online. Internal WGU
• employees will need to apply through the internal job board in Workday.
• Additional Information Disclaimer: The job posting highlights the most critical
• responsibilities and requirements of the job. It’s not all-inclusive.
• Accommodations: Applicants with disabilities who require assistance or
• accommodation during the application or interview process should contact our
• Talent Acquisition team at [email protected].

Equal Employment Opportunity

All

qualified applicants will receive consideration for employment without regard to

any protected characteristic as required by law. In 1997, a coalition of 19 U.S.

governors founded Western Governors University with a singular vision: to make

higher education more accessible by offering full degree programs online.

Starting small, we quickly expanded. Today, we’re one of the largest accredited

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