Vice President, Product Delivery Manager - Corporate Responsibility (CR) Technology

Build technology that helps JPMorganChase deliver meaningful community impact at

scale. In this role, you’ll drive predictable, high-quality delivery across a

Salesforce-based product suite that supports grants, employee engagement, and

relationship management.

As a Product Delivery Manager with in Corporate Responsibility Technology

(Corporate Technology), you will lead end-to-end delivery outcomes for Morgan

Impact (Grants) and Employee Engagement & Volunteerism (EEV) products,

partnering closely with Product Management to deliver customer value through a

scalable, resilient Salesforce ecosystem. You will champion inclusive

collaboration across technology, operations, data, controls, and business

stakeholders, ensuring delivery is transparent, measurable, and aligned to

strategic roadmaps.

JOB RESPONSIBILITIES

* Partners with Product Managers to translate product strategy and roadmaps

into delivery plans, milestones, and measurable outcomes.

* Owns delivery governance across the Salesforce portfolio (Grants, EEV, CRM),

including scope, forecasting, dependencies, risks, and issue resolution.

* Drives cross-functional execution alignment across engineering, operations,

data, and business partners to secure priority, sequencing, and commitment

clarity.

* Establishes delivery transparency through executive-ready reporting (status,

RAID, capacity, burn-up/down, throughput, cycle time, defect trends, and

release readiness).

* Leadsrelease planning and coordination across environments, change/release

processes, and operational readiness (communications, training, and support

handoffs).

* Serves as the Agility Lead for the Salesforce product suite, reinforcing

consistent agile practices and strong backlog hygiene with Product and

Engineering.

* Facilitates quarterly/PI planning (or equivalent), sprint planning, backlog

refinement, demos, retrospectives, and cross-team synchronization.

* Improves delivery flow and team health by identifying bottlenecks,

strengthening estimation/forecasting, and enabling continuous improvement

routines.

* Coaches teams and stakeholders on outcome-based planning, pragmatic agile

execution, and effective operating rhythms across product, engineering, QA,

and release management.

* Coordinates portfolio-level dependencies and shared platform considerations

(shared objects, integrations, environment strategy, and governance) across

products and teams.

* Embeds quality, controls, and auditability into delivery by aligning

acceptance criteria, test strategies, documentation, approvals, and

production support readiness.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

* 7+ years of experience in technology delivery, product delivery, agile

delivery, or technical program delivery in a complex enterprise environment.

* Demonstrated experience delivering Salesforce-based products (Sales Cloud,

Service Cloud, and/or custom platform implementations) with coordinated

release planning.

* Advanced knowledge of end-to-end product/delivery life cycle practices,

including discovery-to-delivery integration, release readiness, and value

management.

* Strong agile delivery leadership experience, including facilitation of

ceremonies and planning events (Scrum and/or Kanban) and continuous

improvement practices.

* Proven ability to manage delivery across multiple workstreams, balancing

competing priorities while maintaining predictable outcomes and stakeholder

alignment.

* Proven ability to define, track, and improve delivery and product health

metrics (e.g., throughput, cycle time, predictability, defect trends,

reliability indicators).

* Strong risk, controls, and governance orientation, including documentation

discipline, approval workflows, and audit-ready delivery practices.

* Experience with delivery tooling and reporting (e.g., Jira and Confluence or

equivalent) to maintain transparent operating rhythms and decision logs.

* Technical fluency to collaborate on architecture, integrations, environments,

and operational readiness within a Salesforce ecosystem.

* Excellent written and verbal communication skills, including executive-ready

status updates, decision documents, and stakeholder-facing narratives.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

* Experience leading delivery across multiple agile squads and coordinating

portfolio-level planning for a product suite.

* Salesforce ecosystem familiarity, including platform governance, environment

strategy, DevOps/release practices, and integration patterns

(APIs/middleware).

* Experience supporting products related to community impact, grants

management, employee engagement/volunteerism, or CRM/case management.

* Familiarity with scaled agile concepts (e.g., PI planning and cross-team

dependency management) applied pragmatically in regulated environments.

* Relevant certifications: Certified ScrumMaster (CSM), SAFe certifications,

PMI-ACP/PMP, Salesforce Admin, or Platform App Builder.

* Experience partnering with Information Security, Architecture, Data,

Controls, and Operations teams to improve resiliency and stability outcomes.

* Experience managing vendors/implementation partners with performance tracking

and integration into internal delivery operating models.

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JPMorganChase, one of the oldest financial institutions, offers innovative

financial solutions to millions of consumers, small businesses and many of the

world’s most prominent corporate, institutional and government clients under the

J.P. Morgan and Chase brands. Our history spans over 200 years and today we are

a leader in investment banking, consumer and small business banking, commercial

banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits and

programs to meet employee needs, based on eligibility. These benefits include

comprehensive health care coverage, on-site health and wellness centers, a

retirement savings plan, backup childcare, tuition reimbursement, mental health

support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from

finance and risk to human resources and marketing. Our corporate teams are an

essential part of our company, ensuring that we’re setting our businesses,

clients, customers and employees up for success.