Product Delivery Manager - Identity and Access Management

Shape the future of product delivery while crafting solutions that enhance and

optimize customer experiences. Lead end-to-end processes, manage dependencies,

and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager on the IGA team, you will engage with stakeholders

across business, product, architecture and product delivery teams to develop the

product backlog for one or more products that are used to support Identity

Access Lifecycle management. As a key member of the team, you create solutions

and efficiencies that enable successful implementations in an expedient and

organized way. The Identity and Access Management (IAM) organization provides

access control governance and Identity Services for all lines of business

(LOBs) globally, providing the right access to the right people at the right

time for all technology platforms and applications, and provides a comprehensive

set of applications, tools, and staff to globally implement, monitor and manage

technology risk solutions. The Identify Governance and Administration team

delivers solutions to manage the lifecycle management of the access security

configuration (Identity & Account Management). The primary focus being on

standardization of the ecosystem used for managing identity and access request,

provisioning, certification, and reconciliation. As a Product Delivery Manager

on the IGA team the candidate will engage with stakeholders across business,

product, architecture and product delivery teams to develop the product backlog

for one or more products that are used to support Identity Access Lifecycle

management.

Job responsibilities

* Leads end-to-end product delivery processes including intake, dependency

management, release management, product operationalization, delivery

feasibility decision-making, and product performance reporting, while

escalating opportunities to improve efficiencies and functional coordination

* Leads the completion of change management activities across functional

partners and ensures adherence to the firm’s risk, controls, compliance, and

regulatory requirements

* Effectively manages timelines and dependencies while monitoring blockers,

ensuring adequate resourcing, and liaising with stakeholders and functional

partners

* Define and maintain user stories and acceptance criteria, ensuring alignment

with business objectives

* Own and prioritize the product backlog, balancing competing priorities and

managing evolving business needs

* Contribute to product roadmap development and execution, including clear

communication of updates and changes

* Collaborate with business stakeholders, engineering, and design teams to

evaluate enhancements and deliver product vision

* Engage clients and users to gather requirements, facilitate feedback

sessions, and conduct product demos

* Build alignment across stakeholders, providing guidance on risks, trade-offs,

and strategic priorities

* Develop and maintain product documentation, including use cases,

requirements, and supporting artifacts for delivery

* Drive end-to-end product delivery, including testing oversight, issue

resolution, training, and adoption of new functionality

Required qualifications, capabilities, and skills

* 5+ years of experience or equivalent expertise in product delivery or a

relevant domain area

* Demonstrated ability to execute operational management and change readiness

activities

* Strong understanding of delivery and a proven track record of implementing

continuous improvement processes

* Experience in product or platform-wide release management, in addition to

deployment processes and strategies

* Bachelor’s degree in a relevant field such as Information Technology,

Computer Science, Engineering, Mathematics, Physics, or equivalent experience

* Strong ability to decompose complex problems into actionable solutions and

effectively present recommendations across all levels

* Proven ability to engage and influence senior stakeholders and work

collaboratively across cross-functional teams

* Excellent organizational skills with the ability to manage multiple

priorities in a fast-paced environment

* Strong communication and presentation skills, with the ability to distill

complex concepts into clear, concise messaging

* Demonstrated proficiency in Excel and PowerPoint, with strong leadership,

relationship-building, and influencing capabilities

Preferred qualifications, capabilities, and skills

* Proficient knowledge of the product development life cycle, design, and data

analytics

* 5+ years of Business Analysis experience within the SDLC, with exposure to

Agile methodologies preferred

JPMorganChase, one of the oldest financial institutions, offers innovative

financial solutions to millions of consumers, small businesses and many of the

world’s most prominent corporate, institutional and government clients under the

J.P. Morgan and Chase brands. Our history spans over 200 years and today we are

a leader in investment banking, consumer and small business banking, commercial

banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits and

programs to meet employee needs, based on eligibility. These benefits include

comprehensive health care coverage, on-site health and wellness centers, a

retirement savings plan, backup childcare, tuition reimbursement, mental health

support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from

finance and risk to human resources and marketing. Our corporate teams are an

essential part of our company, ensuring that we’re setting our businesses,

clients, customers and employees up for success.