Senior Product Technology Manager, Cloud Support on Gemini

MINIMUM QUALIFICATIONS:

* Bachelor's degree in Computer Science, Information Systems, related technical

field, or equivalent practical experience.

* 9 years of experience in a technical role, such as technical solutions

engineer, software engineer, or technical program manager, providing

enterprise-level support and workflows.

* 9 years of experience with two or more of the following: Web Tech,

Data/BigData, Systems Admin, Machine Learning, Networking, Kubernetes,

Oracle, SAP, VMWare.

* 6 years of experience troubleshooting and advocating for customers,

addressing Cloud technical risks.

* Experience writing and reading code in a general purpose coding language

(e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.

PREFERRED QUALIFICATIONS:

* Experience using analytics and data to problem-solve, collaborate, and

communicate with stakeholders.

* Experience building and understanding agentic AI, large language models

(LLMs), and their application in customer-facing products.

* Experience launching successful products or services, from conception to

launch.

* Experience developing and managing technical documentation, runbooks, or

knowledge bases.

ABOUT THE JOB:

The Google Cloud Platform team helps customers transform and build what's next

for their business — all with technology built in the cloud. Our products are

developed for security, reliability and scalability, running the full stack from

infrastructure to applications to devices and hardware. Our teams are dedicated

to helping our customers — developers, small and large businesses, educational

institutions and government agencies — see the benefits of our technology come

to life. As part of an entrepreneurial team in this rapidly growing business,

you will play a key role in understanding the needs of our customers and help

shape the future of businesses of all sizes use technology to connect with

customers, employees and partners.

As a Product Technology Manager for Support on Gemini, you will define and

execute the product strategy for a new generation of customer support

experiences, treating support as a product in itself. You will be responsible

for bringing to life agentic systems to deliver unparalleled proactive and

reactive support to customers. You will be a key designer in the organization,

shaping the GenAI-driven future of how we interact with and support customers.

Google Cloud accelerates every organization’s ability to digitally transform its

business and industry. We deliver enterprise-grade solutions that leverage

Google’s cutting-edge technology, and tools that help developers build more

sustainably. Customers in more than 200 countries and territories turn to Google

Cloud as their trusted partner to enable growth and solve their most critical

business problems.

Individual pay is determined by factors including job-related skills,

experience, and relevant education or training.

US: $150000 - $217000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google

[https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES:

* Translate business objectives and requirements from systems program managers

into a product idea, strategy, and roadmap for Support on Gemini, aligning

with broader company objectives and customer needs.

* Drive the conceptualization, development, and launch of innovative Agentic AI

systems for customer support, transforming our support from fragmented and

human-driven to unified, autonomous, and AI-driven.

* Own the product requirements for Cloud Support built technical solutions, and

collaborate with GCBP, Technology Vendors, and GCP Product and Engineering to

bring new support experiences and features to market.

* Act as a subject matter expert on technical knowledge for the support

organization, providing technical guidance and training, while identifying

and advocating for new capabilities and improvements based on support needs

and data analysis.

* Engage with executive leadership and key stakeholders to communicate product

strategy, progress, and results.