Senior Manager, Product Lead, YouTube Business Technology

MINIMUM QUALIFICATIONS:

* Bachelor’s degree in Computer Science, a related technical field, or

equivalent practical experience.

* 10 years of leadership experience in Product Management, or Technical

Solutions Delivery.

* 3 years of experience leading product teams and managing cross-functional

technical initiatives, leading a team of teams.

* Experience in either system design or reading code (e.g., Java, C++, Python,

SQL).

* Experience working directly with AI/ML teams to deliver automated or agentic

solutions in a customer support context.

* Experience managing product roadmaps using prioritization frameworks, empathy

maps, and design thinking.

PREFERRED QUALIFICATIONS:

* 15 years of experience across systems design, product management, and

software engineering, including 4 years of high-impact people and program

management.

* Experience in product systems thinking, analyzing how changes in CRM or

support ecosystems influence the entire value stream and Agentic AI

platforms.

* Ability to navigate and influence director and VP-level stakeholders across

Engineering, Product, and Business Operations.

* Ability to lead organizational transformation, maturing operating models to

unite cross-functional teams and drive large-scale technology growth.

* Proven track record designing enterprise systems and defining complex data

architectures for large-scale consumption and mission-critical Google Cloud

Contact Center solutions.

ABOUT THE JOB:

The Business Technology team is a part of YouTube Go To Market Solutions. We

focus on the business of YouTube, ensuring the YouTube business organization can

evolve at the speed of YouTube. We provide the tools and systems that deliver

the information, capabilities, and insights necessary to help our partners — and

YouTube — continue to grow.

At YouTube, our core business systems are not back-office utilities, they are

the intelligent engine powering a global creative economy. As the Manager of

Product in YouTube Technology and Insights (T&I), you will sit directly at the

epicenter of an organization committed to defining what an AI-first business

enterprise looks like at Google scale.

In this role, you will

• have an extraordinary charter: to architect and execute
• the AI-driven transformation of YouTube’s mission-critical business platforms.
• Your domain spans the end-to-end Go-to-Market portfolio, interconnecting
• Enterprise Support, Creator and Customer Success, Global Partnerships, and
• Business Intelligence. Every platform decision you make directly impacts how
• billions of viewers consume content, millions of creators build their
• livelihoods, and thousands of GTM team members drive commercial growth.
• You will not simply experiment with AI on the fringes; you will operationalize
• production-grade Agentic AI, large-scale predictive models, and Next-Gen AI into
• the daily fabric of YouTube’s operations. By shifting our systems from reactive
• to proactive, autonomous, and self-healing intelligence, you will establish the
• benchmark for enterprise AI across Google. Supported by a high-caliber team of
• Product Leads and grounded in a servant-leadership, "OneTeam" culture, you will
• bridge Google research with real-world operational execution, transforming how
• YouTube serves its users, partners, and business.
• At YouTube, we believe that everyone deserves to have a voice, and that the
• world is a better place when we listen, share, and build community through our
• stories. We work together to give everyone the power to share their story,
• explore what they love, and connect with one another in the process. Working at
• the intersection of cutting-edge technology and boundless creativity, we move at
• the speed of culture with a shared goal to show people the world. We explore new
• ideas, solve real problems, and have fun — and we do it all together.
• Individual pay is determined by factors including job-related skills,
• experience, and relevant education or training.
• US: $233000 - $324000 (USD) + 25% bonus target + equity + benefits
• Learn more about benefits at Google
• [https://www.google.com/about/careers/applications/benefits/].
• RESPONSIBILITIES:
• * Formulate and advocate the overarching product strategy spanning YouTube’s
• core business systems, unifying Support, Partnerships, Creator and Customer
• Success, and BI into a coherent, high-velocity ecosystem.
• * Communicate transparently with Executive Directors, VPs, and cross-functional
• business heads, translating complex technical roadmaps and AI investments
• into clear business value, operational efficiency, and risk mitigations.
• * Lead continuous customer and partner discovery across creators, enterprise
• partners, and internal operators to translate complex operational pain points
• into crisp, prioritized product roadmaps and clear business OKRs.
• * Partner closely with engineering team members in the creation of detailed
• systems design, and partner in ongoing delivery.
• * Move generative and agentic AI initiatives from proof-of-concept into
• resilient, to production-grade tools that automate high-volume workflows,
• deflect friction, and elevate human decision-making. Deploy machine learning
• models that anticipate partner and creator needs before escalations occur.