Network Field Engineer II

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses

— including Google, Uber, Paypal, Visa, Tinder, and many others — rely on

Sinch’s Customer Communications Cloud to power engaging customer experiences

through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it

easy. Our AI-infused Super Network, APIs, and applications ensure you can

connect with your customers reliably and securely, at every step of their

journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”.

These values are our foundation!

DESCRIPTION

As part of the remote operations team, you will analyze available data to

troubleshoot problems by effectively using appropriate methods, test

equipment, tools and related software to maintain network integrity. You will

also provide corrective actions or refer to the proper vendor or support group

for immediate issue resolution.

You will also install and maintain in optimum working condition all equipment

installed in the Sinch Central Office/Network. You’ll work with customers and

vendors to test and accept circuits and trunk groups, both SIP and

TDM. Additionally, you’ll participate in exercises and actions related to

installation, test/turn-up and acceptance of all equipment in accordance

with installation specifications issued by Network Engineering, NOC and EWOs and

SOPs

Come join us if you are passionate about success and being in a role where you

will make a difference!

Your Impact & Responsibilities

* Install, test/turn-up of circuits and trunk groups (DS3, T-1, Ethernet 1G and

10G)

* Install, test/turn-up of network equipment (soft-switch, DCS, routers)

* Perform preventive and corrective maintenance on all equipment platforms as

well as associated peripherals and ancillary devices

* Install, test/turn-up of customer circuits and trunk groups

* Perform preventive and corrective maintenance on all equipment platforms as

well as associated peripherals and ancillary devices

* Analyze available data to troubleshoot problems by effectively

using appropriate methods, test equipment, tools and related software

to maintain network integrity

* Utilize a full range of technical knowledge and skills related to the Sonus

switching platform and transport network which includes equipment analysis,

evaluation of performance, operational report analysis and special conditions

that may affect service

* Provide corrective actions or refer to the proper vendor or support group for

immediate issue resolution

REQUIREMENTS

* Associate’s or BS degree, or equivalent work experience

* Proficient in the use of Central Office test equipment such as the T-Berd

224/310/5800, T-BERD 8000, protocol analyzer or equivalent test equipment

* Possesses a minimum of 2 years working experience and knowledge of central

office switches (Nortel DMS, Ericsson, Lucent, etc.) or soft switch, SONUS

platform preferable

* Knowledge of the public switched network

* Knowledge of troubleshooting, installation and maintenance practices

* Experience with central office physical infrastructure

* Demonstrated understanding of high speed internet backbone services

* Basic understanding of ethernet switches and routers

* Experienced in DC power plants including emergency generators, batteries and

ATS

* Experience with Transport network:

* DS-1 & 3 test and turn-up

* Familiar with SS7 network and protocol

* Fiber facility circuit testing (OC3, OC12, etc.)

* Ethernet (1G and 10G)

This is an onsite opportunity at our office in Minneapolis, MN.

Benefits

* STAY HEALTHY: We offer comprehensive market competitive medical, dental, and

vision plans. A variety of supplemental plans are also provided to meet your

individual needs including access to telehealth for all participants.

* CARE FOR YOURSELF: Take advantage of our free virtual counselling resources

through our global Employee Assistance Program. Your mental health is as

important as your physical health.

* SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k)

options including an employer match for all participants.

* TAKE A BREAK: Enjoy a generous paid time off program. We value balance and

understand that performance at work requires time to rest at home and/or

rejuvenate on vacation.

* PUT FAMILY FIRST: We know that families can be built in a variety of ways;

therefore, we offer paid parental leave and family planning support.

* WORK WHEREVER: Our flexible remote work offerings allow you to work wherever

you are the most productive and successful. It is what you do, not where you

work, that matters.

* MAKE AN IMPACT: Support betterment in your community and beyond by taking

paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $75,000 - 95,000.

Factors which may affect starting pay within this range may include

geography/market, skills, education, experience, and other qualifications. This

role will be accepting applications until July 21, 2026 at a minimum. Please

note that the application timeline may be flexible to accommodate a

comprehensive candidate evaluation.