Managed Services Engineer - Network

About Us Since 1989, SHI International Corp. has helped organizations change the

world through technology. We’ve grown every year since, and today we’re proud to

be a $16 billion global provider of IT solutions and services. Over 17,000

organizations worldwide rely on SHI’s concierge approach to help them solve

what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If

you join our team, you’ll enjoy: Our commitment to diversity, as the largest

minority- and woman-owned enterprise in the U.S. Continuous professional growth

and leadership opportunities. Health, wellness, and financial benefits to offer

peace of mind to you and your family. World-class facilities and the technology

you need to thrive – in our offices or yours. Job Summary We are seeking a

highly skilled Network Engineer to join our Managed Service Provider (MSP)

support team. This role is responsible for designing, implementing, and managing

complex network infrastructures with a strong focus on Palo Alto firewalls

(including VM Series in Azure), Aruba switching and wireless solutions, Fortinet

security appliances, hybrid connectivity (ExpressRoute and MegaPort), network

security, and proactive infrastructure monitoring using LogicMonitor. The ideal

candidate brings deep technical expertise, strong troubleshooting skills, and

experience delivering secure, resilient, and scalable network solutions across

on‑premises and cloud environments. Role Description Design, deploy, and

maintain secure and resilient hybrid network solutions based on Palo Alto,

Aruba, and Fortinet technologies, including Azure-based infrastructure and

ExpressRoute/MegaPort connectivity Design, deploy, and maintain hybrid network

solutions encompassing both on-premises and cloud environments, including

Azure-based infrastructure and ExpressRoute/MegaPort connectivity Manage,

configure, and troubleshoot Palo Alto firewalls (hardware and VM Series in

Azure), Fortinet firewalls, and Aruba switching and wireless technologies

Configure, monitor, and optimize firewalls, VPNs, and security policies across

Palo Alto and Fortinet platforms Administer and optimize network security

devices and policies across traditional and cloud network segments, ensuring

alignment with security best practices Oversee ExpressRoute and MegaPort

connectivity, including configuration, monitoring, and troubleshooting of cloud

interconnects Monitor network performance and security events using

LogicMonitor, proactively addressing alerts and conducting capacity planning

Perform advanced troubleshooting, root cause analysis, and resolution of complex

network issues across LAN, WAN, Wi‑Fi, and security platforms Manage network

infrastructure projects, including upgrades, migrations, and greenfield

deployments, while minimizing client disruption Implement and support wireless

solutions, with a focus on Aruba technologies, including site surveys, RF

planning, and performance tuning Maintain network documentation, including

topology diagrams, configurations, and change logs Conduct network performance

monitoring, capacity planning, and proactive risk mitigation Collaborate with

client IT teams, vendors, and internal stakeholders to deliver high-quality,

client-focused solutions Participate in an on-call rotation and provide

escalation support for critical network incidents Remain current on industry

trends and best practices, recommending improvements as appropriate Behaviors

and Competencies Collaboration: Can proactively seek out diverse perspectives,

facilitate open communication among team members, and drive toward consensus and

action. Initiative: Can proactively seek out challenges, initiate projects, and

contribute to innovative ideas. Communication: Can effectively communicate

complex ideas and information to diverse audiences and can facilitate effective

communication between others. Customer Service: Can proactively seek out

customer feedback, empathize with customers, and tailor solutions to their

unique needs. Technical Troubleshooting: Can proactively seek out potential

technical problems, initiate preventive measures, and contribute to innovative

solutions. Time Management: Can consistently use time effectively, balance

multiple tasks, and meet deadlines. Organization: Can effectively coordinate

multiple projects, delegate tasks where appropriate, and employ advanced

organizational tools and methods. Willingness to Learn: Can regularly integrate

new skills and knowledge into daily work and is open to feedback and making

changes accordingly. Self-Development: Can actively seek feedback and use it

constructively for personal growth. Skill Level Requirements Expert-level

hands-on experience with Aruba networking solutions, including switching,

routing, SD-WAN, security, and management dashboards Strong experience deploying

and managing Palo Alto Networks firewalls (including Panorama and VM Series in

Azure) Experience administering Fortinet security appliances, including

FortiManager and FortiAnalyzer Proficiency with Aruba wireless solutions,

including implementation and management of AI-driven wireless networks

Experience designing, configuring, and troubleshooting ExpressRoute and/or

MegaPort hybrid cloud connectivity Solid understanding of TCP/IP networking

fundamentals, routing protocols (OSPF, BGP, EIGRP), VLANs, VPNs, and network

segmentation Experience configuring and troubleshooting Layer 2 and Layer 3

switches, routers, wireless controllers, and firewalls Experience with network

monitoring and management tools such as LogicMonitor, SolarWinds, PRTG, Meraki

Dashboard, or similar platforms Strong documentation, communication, and

customer service skills Preferred Experience Relevant industry certifications,

such as CCNP, Palo Alto PCNSE, Fortinet NSE (4/5/7), Aruba Certified

Professional or Expert, Azure Networking, or similar Experience with automation

and scripting (Python, Ansible, or similar tools) Experience with SD-WAN and

cloud-managed networking solutions ITIL Foundation certification Other

Requirements

• 5+ years of experience as a Network Engineer or in a similar role
• within an MSP or enterprise environment Bachelor’s degree in Computer Science,
• Information Technology, or a related field preferred, or equivalent work
• experience Participation in a rotating on-call schedule Must successfully pass a
• CJIS background check upon hire and annually thereafter The estimated annual pay
• range for this position is $110,000 - $140,000 which includes a base salary and
• bonus. The compensation for this position is dependent on job-related knowledge,
• skills, experience, and market location and, therefore, will vary from
• individual to individual.

Benefits

may include, but are not limited to, medical,

vision, dental, 401K, and flexible spending.

Equal Employment Opportunity

–

M/F/Disability/Protected Veteran Status Since 1989, SHI International Corp. has

helped organizations change the world through technology. We’ve grown every year

since, and today we’re proud to be a $16 billion global provider of IT solutions

and services. Over 17,000 organizations worldwide rely on SHI’s concierge

approach to help them solve what’s next. But the heartbeat of SHI is our

employees – all 7,000 of them. If you join our team, you’ll enjoy: Our

commitment to diversity, as the largest minority- and woman-owned enterprise in

the U.S. Continuous professional growth and leadership opportunities. Health,

wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or

yours.