Network Engineer - Advanced Level (Bilingual)

Network Engineer - Advanced Level (Bilingual: English/Spanish) Pan-American Life

Insurance Group (PALIG) Location: Preferred in the Oak Brook / Chicago, IL area

| Hybrid Work Opportunities Available (flexible for the right candidate) About

the Role: The Network Engineer 3 is responsible for the strategy, design,

implementation, operations, and continuous improvement of PALIG’s enterprise

network and voice infrastructure. This includes LAN/WAN/SD-WAN, wireless,

security, and cloud connectivity. This role requires deep hands-on experience

with Cisco and HPE switching, Cisco routers, Silver Peak SD-WAN, Aruba Wireless,

firewall technologies (Palo Alto and Cisco), AWS networking, and BGP routing.

Additionally, the Network Engineer 3 must possess strong expertise in VoIP and

Cisco Voice solutions, with experience supporting Contact Center platforms (AWS,

Cisco, or Microsoft). Strong troubleshooting, automation, documentation, and

project execution skills are essential. Given PALIG's regional footprint, this

role also requires conversational fluency in both English and Spanish to

effectively collaborate with teams and stakeholders across Latin America. While

the ideal candidate will be based in or near the Oak Brook or Chicago, IL area,

we are open to considering highly qualified candidates in other locations.

Essential Functions: Architecture, Security Collaboration & Technical Planning

Collaborate with the Network Architecture team on architectural initiatives,

technology evaluations, modernization efforts, and design reviews to ensure

operational feasibility and long-term supportability Review and provide

engineering-level feedback on network designs, including configuration

complexity, dependencies, operational impact, and support considerations

Translate approved architectural designs into deployment plans, configuration

approaches, and implementation sequencing Partner with Network Security

leadership and engineers to understand security requirements, standards, and

control objectives and ensure network designs align with security policies

Identify operational or security risks during planning phases, escalate concerns

as needed, and recommend mitigation strategies Contribute to the definition of

implementation standards for LAN, WAN, SD-WAN, wireless, voice, and Internet

edge connectivity Support planning efforts for office expansions, data center

migrations, WAN upgrades, and cloud connectivity initiatives Provide operational

input related to monitoring, logging, visibility, and automation requirements

associated with architectural and security initiatives Engineering

Implementation & Secure Technology Enablement Implement and maintain enterprise

networking solutions using Cisco routers, Cisco and HPE switches, and Silver

Peak/Aruba EdgeConnect SD-WAN technologies Deploy, configure, and support Aruba

wireless solutions in alignment with architectural standards and security

requirements Configure and troubleshoot routing and Internet connectivity,

including BGP, ISP integrations, redundancy, and failover Coordinate network

connectivity and policy implementation with Network Security Engineers

responsible for firewalls, segmentation, and secure access controls Support

firewall and security integrations involving Palo Alto and Cisco firewall

platforms Engineer, support, and troubleshoot Cisco Voice solutions, including

dial plans, SIP, gateways, QoS, and call flows Provide technical support for

Contact Center platforms (AWS, Cisco, or Microsoft) with an emphasis on

connectivity, reliability, and voice quality Support AWS networking and hybrid

connectivity initiatives in collaboration with Cloud and Security teams Execute

structured cabling and physical network deployments, including MDF/IDF

buildouts, labeling, testing, and vendor coordination Participate in data center

migrations and new office implementations, including network cutovers,

validation, and rollback execution Operational Management & Network Reliability

Serve as a senior escalation point for complex incidents impacting LAN, WAN,

SD-WAN, wireless, Internet edge, and voice services Perform advanced network and

voice troubleshooting using packet captures, logs, telemetry, and traffic flow

analysis Collaborate with Network Security Engineers during security incidents,

investigations, and containment activities Operate, maintain, and continuously

improve monitoring and visibility tools, including baselines, alert tuning,

dashboards, and reporting Participate in Root Cause Analysis (RCA) activities,

providing network and voice expertise and documenting corrective actions Execute

change management activities, including peer reviews, implementations,

validations, and post-change documentation Leverage automation tools and

scripting (e.g., NetBrain) to improve troubleshooting efficiency, configuration

accuracy, and operational effectiveness Maintain network configuration integrity

and compliance through backups, audits, golden configurations, and drift

identification Maintain accurate and up-to-date documentation, including network

diagrams, IP schemas, voice call flows, and operational runbooks Independently

manage multiple operational and project assignments while prioritizing work

based on business impact and risk Education & Experience: Required: Bachelor’s

degree in Telecommunications or Computer Science with 5+ years of experience, or

an additional 5 years of relevant experience in lieu of degree Proven experience

working closely with Network Architecture and Network Security teams Strong

hands-on experience supporting LAN/WAN/SD-WAN, wireless, voice,

firewall-adjacent networking, and cloud connectivity Conversational fluency in

both English and Spanish Preferred: Previous Help Desk experience Knowledge,

Skills & Abilities (KSAs): Enterprise networking and routing principles SD-WAN

technologies (Silver Peak / Aruba EdgeConnect) Aruba wireless enterprise design

and deployment Cisco Voice and Contact Center connectivity Network security

concepts and controls Proven experience and success with LAN, WAN, WLAN, and

WWAN design and implementation Proven experience with network capacity planning,

network security principles, and general network management best practices

Advanced troubleshooting and operational analysis Secure implementation aligned

with architectural and security standards Automation and scripting for

operational efficiency Monitoring and observability tool usage Clear technical

documentation and change execution Ability to collaborate effectively with

Network Architecture and Network Security teams Ability to translate

architectural and security intent into stable implementations Ability to work

independently while aligning to enterprise standards Ability to manage competing

priorities and operational demands Ability to communicate clearly during

incidents and cross-team initiatives Excellent networking hardware

troubleshooting experience Competence with testing tools and procedures for data

circuits Good understanding of the organization’s goals and objectives Knowledge

of applicable data privacy practices and laws Strong interpersonal, written, and

oral communication skills Able to conduct research into networking issues and

products as required Highly self-motivated and directed, with keen attention to

detail Able to effectively prioritize tasks in a high-pressure environment

Strong customer service orientation Experience working in a team-oriented,

collaborative environment What We Offer: Competitive compensation package (base

salary & bonus) Comprehensive benefits, including medical, dental, 401(k), paid

time off, and tuition reimbursement Medical and dental coverage effective the

first of the month following 30 days of service Hybrid work opportunities About

Us: Pan-American Life Insurance Group (PALIG) serves the life, accident, and

health insurance needs of individuals and businesses across 49 U.S. states, the

District of Columbia, Puerto Rico, and the U.S. Virgin Islands through its

U.S.-based member companies—Pan-American Life Insurance Company and Pan-American

Assurance Company. At PALIG, our employees are our greatest asset. We value

collaboration, trust, and the confidence of our policyholders. Our long-standing

commitment to excellence continues to drive our success. Pan-American Life is an

Equal Opportunity Employer and a Drug-Free Workplace. Pan-American Life

Insurance Group (PALIG) is a leading provider of life, accident and health

insurance. For more than 110 years, we have earned the trust of millions of

customers across the Americas by delivering trusted financial security and peace

of mind so they can protect what matters the most – their families, their

business and their futures. At Pan-American Life we are seeking qualified,

dedicated, result-driven candidates whose capability and passion for work can

directly contribute to our company’s success.