Senior Product Designer, User Experience & Design - Commerce (Mobile App)

JOB SUMMARY

Every journey has the power to shape us and the way we see the world. Begin

yours at Marriott International, consistently recognized as one of Fortune’s 100

Best Companies to Work For®.

Join our high-energy User Experience & Design team creating best-in-class mobile

experiences for one of the world's most recognized hospitality brands.

As a Senior Product Designer, you will help shape the future of the Marriott

Bonvoy App by designing intuitive, engaging, and customer-centered experiences

across the travel journey. You will contribute to experiences that support

discovery, searching, booking, loyalty, personalization, and engagement, helping

create seamless journeys that deliver value for travelers and support Marriott’s

broader digital growth goals.

This role is ideal for a senior product designer with strong UX, interaction,

and visual UI design skills. You should be able to move confidently from problem

framing and concept development through delivery, bringing a strong eye for

design, attention to detail, and the ability to create polished, intuitive

mobile experiences that feel simple, elegant, and easy to use.

RESPONSIBILITIES

Experience Design and Delivery

* Lead end-to-end design for mobile app experiences across discovery, booking,

loyalty, personalization, and engagement, from early problem framing through

production delivery

* Create user flows, journey maps, wireframes, prototypes, high-fidelity

designs, and presentations that communicate experience concepts and design

solutions

* Design intuitive mobile-first experiences that balance customer needs,

business objectives, platform best practices, and measurable product

outcomes

* Produce strategic experience concepts and development-ready designs with

detailed specifications, interaction states, edge cases, and accessibility

considerations

* Use customer research, behavioral data, analytics, experimentation, and

business insights to inform design decisions and prioritize opportunities

* Use AI-enabled tools where helpful for research synthesis, ideation,

prototyping, content exploration, and design iteration, while applying sound

judgment, quality control, and brand standards

* Apply and contribute to Marriott’s Design System by using established

patterns, components, accessibility standards, and scalable design

guidelines

* Partner with Product Management and Engineering to translate requirements

into feasible, scalable, user-centered solutions

* Facilitate design reviews, workshops, and cross-functional collaboration

sessions that create alignment and move work forward

* Provide thoughtful design feedback, coaching, and career mentorship to other

designers, with the potential to support direct people leadership

responsibilities

* Support usability testing, user acceptance testing, design QA, and validation

efforts to ensure a high-quality customer experience

* Present work clearly and confidently, articulating design rationale,

trade-offs, and recommendations to peers, partners, and senior stakeholders

* Collaborate with Design System, Research, Analytics, Product, Engineering, QA

and cross-channel UX design partners to deliver cohesive customer

experiences

* Stay current with UX, mobile design, accessibility, AI-assisted design,

personalization, and industry trends, applying what is relevant to improve

products and experiences

YOU’RE EXACTLY WHO WE’RE LOOKING FOR IF YOU:

* Create intuitive, elegant experiences that balance user needs, business

goals, technical constraints, and brand standards

* Advocate for customer-centered design, accessibility, inclusive design, and

UX best practices across cross-functional teams

* Think in systems, journeys, and behaviors, not just screens, and can

translate ambiguity into clear experience direction

* Communicate ideas effectively through visual storytelling, prototypes,

journey narratives, and executive-ready presentations

* Influence decisions through data, customer insights, product thinking,

experimentation, and strong design rationale

* Use AI tools thoughtfully to speed up exploration, synthesize inputs, and

prototype ideas while maintaining high standards for accuracy, originality,

ethics, and customer trust

* Bring curiosity, strong craft, good judgment, and ownership to complex

customer and product problems

* Thrive in ambiguous environments and independently drive solutions forward

while bringing partners along

* Balance strategic thinking with attention to details, accessibility, and

execution quality

* Collaborate seamlessly with Product Management, Engineering, Research,

Analytics, Content Design, QA, and Design System partners

QUALIFICATIONS

* 6+ years of experience in UX, product design, interaction design, or a

related discipline, with demonstrated experience in native app design.

* Bachelor’s degree or equivalent professional experience

* Proven experience designing mobile applications and responsive digital

experiences for large-scale consumer products

* Strong understanding of user-centered design principles, usability standards,

accessibility, inclusive design, and interaction design best practices

* Experience creating end-to-end customer experiences across discovery,

onboarding, conversion, engagement, retention, and service moments

* Strong understanding of customer segmentation, personalization,

experimentation, and data-informed design practices

* Demonstrated experience creating wireframes, user flows, journey maps,

prototypes, design specifications, and high-fidelity designs

* Advanced proficiency with Figma, component-based design workflows,

prototyping, design system usage, and modern handoff practices

* Working knowledge of AI-assisted design, research synthesis, prototyping,

content exploration, and productivity workflows, with an understanding of

responsible use, privacy, and quality control

* Excellent written, verbal, interpersonal, facilitation, and presentation

skills

NICE TO HAVE

* Experience designing loyalty, membership, travel, hospitality, retail,

commerce, marketplace, or subscription-based experiences

* Experience working within established enterprise design systems and

contributing reusable patterns or guidance

* Experience using qualitative and quantitative research, experimentation,

funnel analytics, or behavioral insights to inform design decisions

* Experience designing personalized, AI-enabled, conversational, or adaptive

digital experiences

* Familiarity with mobile platform conventions, motion design,

micro-interactions, and accessibility standards such as WCAG

* Familiarity with Agile and SAFe development methodologies

At Marriott International, we are dedicated to being an equal opportunity

employer, welcoming all and providing access to opportunity. We actively foster

an environment where the unique backgrounds of our associates are valued and

celebrated. Our greatest strength lies in the rich blend of culture, talent, and

experiences of our associates. We are committed to non-discrimination on any

protected basis, including disability, veteran status, or other basis protected

by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott

properties, commuter benefits, employee assistance plan, and childcare

discounts.

Benefits

are subject to terms and conditions, which may include

rules regarding eligibility, enrollment, waiting period, contribution, benefit

limits, election changes, benefit exclusions, and others. Click here

[https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to

learn more.

Full-time positions also offer coverage for medical, dental, vision, health care

flexible spending account, dependent care flexible spending account, life

insurance, disability insurance, accident insurance, adoption expense

reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO

balance for every hour worked and be eligible to receive a minimum of 9 holidays

annually.

Marriott HQ is committed to a hybrid work environment that enables associates to

Be connected. Headquarters-based positions are considered hybrid, for

candidates within a commuting distance to Bethesda, MD; candidates outside of

commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands,

more hotels and more opportunities for associates to grow and succeed. Be where

you can do your best work, begin your purpose, belong to an amazing global

team, and become the best version of you.