Vice President, Product Manager - AI Platform

You enjoy shaping the future of product innovation as a core leader, driving

value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality

products that resonate with clients.

As a Product Manager in Digital Assistance, you will help build the agentic

platform that powers Chase's Digital Self-Service products for consumer banking

customers. Serving as the foundation of the overall system, this platform

provides the reusable components that enable teams to build, onboard, and scale

agentic experiences with speed, quality, and consistency.

Job responsibilities

* Develops a product strategy and product vision that delivers value to

customers

* Manages discovery efforts and market research to uncover customer solutions

and integrate them into the product roadmap

* Owns, maintains, and develops a product backlog that enables development to

support the overall strategic roadmap and value proposition

* Builds the framework and tracks the product's key success metrics such as

cost, feature and functionality, risk posture, and reliability

* Own end-to-end delivery and execution for the platform, driving prioritized

roadmap initiatives and planning and prioritizing the backlog of the

supporting scrum teams to align with the product vision — partnering with

Agility and PMO as required to coordinate delivery across teams

* Own accountability for requirements delivery from start to finish, including

in-production performance, stepping in as needed for issue triage and

remediation to ensure consistent production quality. Manage time and workload

effectively to support a healthy backlog of requirements, and attend and

contribute to all scrum/agile ceremonies

* Help build the agentic platform that serves as the foundation of Chase's

Digital Self-Service products, partnering closely with technology and

analytics stakeholders throughout the process

* Maintain strong control practices by defining and applying evaluation and

quality frameworks that validate platform and agent performance on an ongoing

basis

* Shape product strategy and vision for the platform, acting as a thought

leader who influences stakeholders across the enterprise and champions the

adoption of agentic capabilities

Required qualifications, capabilities, and skills

* 5+ years of experience or equivalent expertise in product management or a

relevant domain area

* Advanced knowledge of the product development life cycle, design, and data

analytics

* Proven ability to lead product life cycle activities including discovery,

ideation, strategic development, requirements definition, and value

management

* Demonstrated experience with, or a working understanding of, AI and agentic

products/platforms, including foundational concepts such as LLMs and NLU

* Hands-on experience using LLMs and AI-powered tools to drive personal and

team productivity, with a strong instinct for where AI can be applied to

solve problems

* Familiarity with evaluating and instrumenting AI systems, including strong

analytical skills to measure quality and performance for non-deterministic,

agent-driven experiences

* Proven track record of delivery and new product feature creation through

agile product development and the software delivery lifecycle

* Strong stakeholder management and interpersonal skills, with strategic

thinking, thought leadership, and the ability to influence and align

cross-functional partners

* A bias for action and comfort operating in ambiguity — takes initiative,

moves quickly, and thrives in a dynamic, fast-evolving environment

* Excellent written and oral communication skills

Preferred qualifications, capabilities, and skills

* Demonstrated prior experience working in a highly matrixed, complex

organization

* Understanding of agentic patterns such as orchestration, tool use, multi-step

reasoning, and human-in-the-loop design, with an appreciation for balancing

autonomy and guardrails

* Awareness of Responsible AI principles — safety, fairness, and governance —

and comfort delivering AI products within a regulated environment

* Experience delivering or driving:

* Automation, such as automated test-case generation and closed-loop feedback

mechanisms to continuously improve agent quality

* Data instrumentation — the logging, telemetry, and metrics that enable

agentic systems to be measured and improved over time

* Outcome-driven and self-motivated, with a willingness to experiment, learn

quickly, and thrive in an emerging, start-up-like environment

Chase is a leading financial services firm, helping nearly half of America’s

households and small businesses achieve their financial goals through a broad

range of financial products. Our mission is to create engaged, lifelong

relationships and put our customers at the heart of everything we do. We also

help small businesses, nonprofits and cities grow, delivering solutions to solve

all their financial needs.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits

and programs to meet employee needs, based on eligibility. These benefits

include comprehensive health care coverage, on-site health and wellness centers,

a retirement savings plan, backup childcare, tuition reimbursement, mental

health support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a

range of financial services, including personal banking, credit cards,

mortgages, auto financing, investment advice, small business loans and payment

processing. We’re proud to lead the U.S. in credit card sales and deposit growth

and have the most-used digital solutions – all while ranking first in customer

satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products

and experiences that help customers access, share and control their financial

data so they can make smart decisions with their money. Teams enable innovation

while adhering to the firm’s data sharing principles of security, customer

control and convenience, and privacy.