About the role

What will you do at Hertz?

Oro is transforming into a technology-driven mobility platform, and our TNC

(rideshare) business sits at the center of that evolution. This role owns the

end-to-end customer experience for drivers who rely on our platform to earn a

living — from reservation and pickup through the on-rent journey and post-return

lifecycle.

You will define and build a digital-first, frictionless rental experience that

maximizes driver earnings, reduces downtime, and strengthens retention. This is

a high-impact role where customer experience directly drives revenue, cost

structure, and growth.

The starting salary for this role is $150,000, commensurate with experience

What You’ll Own:

* End-to-End Customer Journey Ownership: Own the full lifecycle—from booking to

post-rent—delivering a seamless, consistent experience across every digital

and physical touchpoint

* Driver Experience Strategy & Vision: Define and execute a world-class,

driver-centric CX strategy focused on maximizing earnings, minimizing

downtime, and building long-term loyalty

* Digital Platform & Self-Service Evolution: Lead the roadmap for Driver Hub

and digital experience layers, creating a unified destination where drivers

can manage their rental end-to-end

* Partner Ecosystem Integration (Uber, Lyft, Delivery): Own the product

experience across external partner journeys, including onboarding,

eligibility, and ongoing engagement. Align workflows, data flows, and

incentives to deliver a seamless cross-platform experience

* Operational Experience & Scalability: Design solutions that work in

real-world operations — enabling branches, maintenance, and support teams

with better tools, visibility, and workflows

* Growth, Retention, and Monetization Levers: Own key drivers of business

performance including retention, extension behavior, pricing transparency,

loyalty, and payment success

What You'll Do

* Design and deliver experiences that maximize driver earnings and time on the
road, reducing non-earning friction across the journey
* Identify and eliminate root causes of support contacts, disputes, and
operational inefficiencies through product-led solutions
* Build transparent, intuitive experiences across billing, payments,
extensions, and the full rental lifecycle
* Lead development and adoption of self-service capabilities for high-volume
customer needs (payments, extensions, maintenance, account management)
* Partner with engineering, operations, and external partners to deliver
scalable, integrated solutions that improve throughput and activation
* Use data and experimentation to drive improvements across retention, LTV,
cost-to-serve, and digital adoption while aligning cross-functional
stakeholders
What Success Looks Like:
* Increased driver retention, lifetime value, and digital engagement through
higher self-service adoption
* Reduced support contacts, billing disputes, and operational friction
* Faster onboarding and time-to-earn for new drivers
* A scalable customer experience that supports rapid growth without
proportional increases in operating costs

What We’re Looking For

* 5–8+ years of product management experience, preferably in mobility,
marketplaces, fintech, logistics, or related industries
* Proven experience owning end-to-end customer or platform experiences and
delivering measurable business outcomes such as growth, retention, and cost
reduction
* Strong track record of partnering cross-functionally with engineering,
operations, and external stakeholders
* Data-driven, customer-first mindset with the ability to simplify complex
workflows and translate insights into scalable solutions
What You’ll Get:
* Paid Time Off
* Medical, Dental & Vision plan options
* Retirement programs, including 401(k) employer matching.
* Paid Parental Leave & Adoption Assistance
* Employee Assistance Program for employees & family
* Educational Reimbursement & Discounts
* Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
* Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Fleet Mobility Solutions, LLC, and each of its subsidiaries operating
individually under the trade names "Oro" or "Oro Mobility" manage vehicle fleet
to support app‑based and on‑demand mobility services in the United States.
US EEO STATEMENT
Fleet Mobility Solutions, LLC. and each of its subsidiaries operating
individually under the trade names "Oro" or "Oro Mobility" operate in the United
States. We are an Equal Opportunity Employer and are committed to providing
equal employment opportunities to all employees and applicants for employment.
We do not discriminate based on race, color, religion, sex (including pregnancy,
sexual orientation, gender identity, or gender expression), national origin,
age, disability, genetic information, marital status, military or veteran
status, or any other characteristic protected by applicable federal, state, or
local laws.

Which skills does this role require?

Product managementCustomer experience strategyMarketplacesFintechLogisticsData-driven decision makingCross-functional leadershipStakeholder managementRoadmap developmentCustomer retentionProcess optimizationDigital platform strategyUser experience designPerformance metricsOperational efficiencyProduct ManagementMobilityRideshareTNCCustomer ExperienceDriver RetentionDigital PlatformMarketplaceRoadmapLTVSelf-serviceOperational EfficiencyData AnalysisExperimentationStakeholder ManagementOnboardingBillingPaymentsFleet ManagementScalabilityCustomer JourneyRetentionMonetizationProduct StrategyA/B Testing

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