About the role

What will you do at Google?

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent practical experience.

* 5 years of experience in product management or related technical roles.

* 2 years of experience taking technical products from conception to launch

(e.g., ideation to execution, end-to-end, 0 to 1, etc.).

* Experience with the domain area of Generative AI or Large Language Models.

PREFERRED QUALIFICATIONS:

* Experience turning broad, ambiguous problems into clear, well-structured

projects.

* Experience working closely with engineering to understand infrastructure

design and tradeoffs.

* Knowledge of consumer products, customer support, next generation

technologies.

* Ability to define metrics, analyze experiments, generate insights, and

communicate results to the wider organization.

* Ability to collaborate with cross-functional teams on high-velocity projects.

* Excellent communication skills including presenting regularly to executive

leadership.

ABOUT THE JOB:

At Google, we put our users first. The world is always changing, so we need

Product Managers who are continuously adapting and excited to work on products

that affect millions of people every day.

In this role, you will

work cross-functionally to guide products from conception
to launch by connecting the technical and business worlds. You can break down
complex problems into steps that drive product development.
One of the many reasons Google consistently brings innovative, world-changing
products to market is because of the collaborative work we do in Product
Management. Our team works closely with creative engineers, designers,
marketers, etc. to help design and develop technologies that improve access to
the world's information. We're responsible for guiding products throughout the
execution cycle, focusing specifically on analyzing, positioning, packaging,
promoting, and tailoring our solutions to our users.
As a Product Manager in gTech Users and Products (gUP), you will help drive the
next generation of support capabilities, leveraging AI to advance our support
product portfolio. The Help Guide team is at the forefront of this effort,
verticalizing generative conversational AI support solutions across key consumer
products like Google Play, Pixel, and Workspace. You will be responsible for
gathering requirements, writing clear specifications, conducting data analysis
to understand user behavior, and coordinating with cross-functional teams to
ensure features are delivered effectively to address user needs and contribute
to business objectives. You will have experience with Generative AI, and
managing problems, and building capabilities from scratch.
In gTech Users and Products (gUP), our mission is to advocate for Google’s users
by creating helpful and trusted experiences across the product ecosystem. We
achieve this by meeting partners and consumers where they are with support and
help, representing their needs with our product partners and proposing fixes and
features that elevate their engagement with Google's diverse product ecosystem.
Additionally we provide a range of product services that ensure our products are
optimized for every user, no matter where they are in the world (e.g.,
localization, digitization, partner integration and more).
Individual pay is determined by factors including job-related skills,
experience, and relevant education or training.
US: $163000 - $237000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google
[https://www.google.com/about/careers/applications/benefits/].
RESPONSIBILITIES:
* Understand user and product needs, set a direction, and ensure it aligns with
gUP’s and the product area’s overall goals.
* Analyze every touchpoint across the self-help journey and optimize
conversational AI for consumer support w/in that context to drive engagement
and successful outcomes.
* Generate new ideas, prioritize features, and collaborate with engineering,
your product peers, and other partners to deliver a high-quality product.
* Develop strategies to drive usage, engagement, and complete rates.
* Work with engineering, operations, product verticals and other teams to
ensure Help Guide’s success for your product area.

Which skills does this role require?

Product ManagementGenerative AILarge Language ModelsTechnical Product LaunchData AnalysisCross-functional CollaborationInfrastructure DesignMetric DefinitionExecutive CommunicationRequirement GatheringSpecification WritingUser Behavior AnalysisConversational AILLMgTechGoogle PlayPixelWorkspaceUser ExperienceProduct Lifecycle0 to 1Consumer SupportTechnical SpecificationsKPIsLLMs

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