CRM Solutions Architect

Job Description

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials in each of those products!

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a CRM Solutions Architect opportunity at Ellsworth Adhesives. This role reports into our corporate headquarters located in Germantown, WI. The ideal candidate would be open to hybrid or remote work.

Are you passionate about creating solutions that enhance our customer relationship and experience management capabilities? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!

Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.

The CRM Solutions Architect creates and implements Customer Relationship Management (CRM) solutions that enhance our customer relationship and experience management capabilities and collaborates with various business units to ensure the CRM system meets the business requirements and is effectively integrated with other IT systems.

Responsibilities

• Leads the design and implementation of Microsoft Dynamics CRM solution to ensure it meets the organization’s needs.
• Understands current business processes and workflows to identify areas for improvement and recommends/designs solutions.
• Develops customizations and extensions to enhance CRM functionality.
• Designs and implements integration solutions to connect Microsoft Dynamics CRM with other business applications.
• Ensures data flows between systems are reliable, secure, and efficient.
• Works with stakeholders to gather requirements, develop project plans, and ensure timely delivery of project deliverables.
• Provides technical leadership, guidance, and mentorship to the CRM administrator.
• PERKS & BENEFITS
• As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits

Qualifications

• 5+ years of experience as a CRM Developer or similar role.
• Bachelor's degree in Data Science, Information Technology, Business Analytics, or a related field. Other combinations of education and experience may be considered.
• Certification in Microsoft Dynamics 365 preferred.
• Proven experience in planning and leading Microsoft Dynamics CRM implementations, upgrades, enhancements and integrations.
• Proven experience with Microsoft Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.
• Advanced skills in Microsoft Office Suite.
• Advanced troubleshooting and problem-solving skills.
• Experience in user training and developing training materials.
• Knowledge of data governance principles and best practices.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• #Corp