About the role

What will you do at BNY?

We are seeking a Senior Vice President, Senior Engineer to join our Enterprise

Contact Center Engineering team. This is a highly hands-on individual

contributor role for a senior technologist who combines deep engineering

expertise, strong architectural judgment, and a passion for applying AI to drive

operational transformation.

Role Overview

In this role, you will

help advance the modernization of our enterprise contact
center technology environment by designing, building, and implementing
AI-enabled solutions that improve automation, efficiency, data analytics, and
engineering productivity. You will partner closely with platform engineers,
system administrators, and cross-functional stakeholders to identify practical
opportunities to introduce modern software engineering and AI capabilities
across the platform.
This opportunity is well suited for an experienced engineer who enjoys solving
complex enterprise challenges, working across infrastructure and application
layers, and delivering scalable solutions from concept through production. The
ideal candidate is a strong builder with the ability to evaluate emerging
technologies, define sound architecture, and remain deeply involved in hands-on
development.

Key Responsibilities

* Design, develop, test, and deploy AI-enabled applications, tools, and
automation solutions that support the Enterprise Contact Center Engineering
platform
* Partner with engineering, infrastructure, and system administration teams to
enhance operational capabilities through software development and AI-driven
innovation
* Identify opportunities to reduce manual effort, streamline workflows, and
improve operational efficiency through scalable automation
* Build capabilities that enhance resiliency, observability, service quality,
and engineering productivity
* Develop data and analytics solutions that transform operational and service
information into meaningful, actionable insights
* Define and implement scalable, secure, and maintainable architecture patterns
aligned with enterprise standards
* Evaluate emerging AI technologies and apply them in practical ways that
improve engineering workflows and customer experience support functions
* Drive adoption of AI development practices across the platform through
reusable patterns, enablement, and hands-on delivery
* Integrate solutions across APIs, enterprise platforms, data environments,
cloud services, and engineering toolchains
* Serve as a senior technical individual contributor, independently leading
solution design and direct implementation
Required Qualifications
* Bachelor’s degree in Computer Science, Engineering, or a related discipline,
or equivalent practical experience
* 12+ years of overall technology experience, including substantial experience
in software engineering, platform engineering, or enterprise application
development
* 8+ years of hands-on experience designing, building, and delivering scalable
production-grade solutions
* 5+ years of experience operating at a senior technical level with
architecture, design, and enterprise integration responsibilities
* Strong proficiency in one or more modern programming languages such
as Python, JavaScript, and/or TypeScript
* Demonstrated experience building automation, analytics, or AI-enabled
solutions in complex enterprise environments
* Experience working in AI-assisted development environments using tools such
as Devin, Claude Code, and Codex
* Strong understanding of system integration, APIs, distributed application
design, and enterprise software development practices
* Solid architectural foundation with the ability to design solutions that are
secure, scalable, resilient, and supportable
* Experience with modern software development lifecycle practices, including
version control, testing, CI/CD, release management, and production support
* Strong collaboration, communication, and problem-solving skills, with the
ability to work effectively across technical disciplines

Preferred Qualifications

* Experience in enterprise contact center engineering, customer experience
technology, or similarly complex operational platforms
* Familiarity with Genesys Cloud and its role within modern contact center
ecosystems
* Experience evaluating or applying AI capabilities within customer experience
or service operations environments, including familiarity with Gemini for
CX and Sierra.ai
* Experience building or integrating AI/LLM-enabled solutions such as
intelligent assistants, workflow orchestration, summarization,
retrieval-based experiences, or operational analytics
* Understanding of enterprise requirements related to security, governance,
reliability, and operationalization of AI solutions
* Experience helping drive adoption of engineering best practices, reusable
frameworks, and modern development patterns across teams
Ideal Candidate Profile
The ideal candidate is a highly capable, hands-on engineer who brings both
technical depth and platform-level perspective. This individual is comfortable
designing end-to-end solutions while remaining directly involved in
implementation. They bring an automation-first mindset, a strong architectural
foundation, and a practical approach to applying AI in ways that deliver
measurable value.
They will also bring:
* Experience working in or alongside enterprise contact center environments
* Familiarity with Genesys Cloud and related customer experience technologies
* An understanding of emerging AI capabilities and how tools such as Gemini for
CX and Sierra.ai may be applied to improve workflows, analytics, and service
outcomes
* The ability to partner effectively with system administrators, engineers, and
platform stakeholders to modernize operations
* A passion for enabling AI development adoption through hands-on delivery,
reusable solutions, and sound engineering practices
At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.
At BNY, our culture speaks for itself, check out the latest BNY news at BNY
Newsroom [https://www.bny.com/corporate/global/en/about-us/newsroom.html] & BNY
LinkedIn [https://www.linkedin.com/company/bnyglobal/posts/?feedView=all]
Here’s a few of our recent awards:
* America’s Most Innovative Companies, Fortune, 2025
* World’s Most Admired Companies, Fortune 2025
* “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits

and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs

rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life’s

journey. Focus on your health, foster your personal resilience, and reach your

financial goals as a valued member of our team, along with generous paid leaves,

including paid volunteer time, that can support you and your family through

moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer -

Underrepresented racial and ethnic groups/Females/Individuals with

Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our

employees. The expected base salary for this position when employment commences

can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors,

including market location, job-related knowledge, skills, and experience. Base

salary is only part of the total rewards package, which may include eligibility

for an annual discretionary incentive award. Subject to the terms and conditions

of the applicable plans then in effect, eligible employees may enroll in a

401(k) plan as well as participate in Company-sponsored medical, dental, vision,

and basic life insurance plans for the employee and the employee’s eligible

dependents. Eligible employees also may receive other benefits (including

various paid time off benefits, such as vacation and sick time), dependent on

the position offered. Details of participation in these benefit plans will be

provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves

the right to modify base salary (as well as any other discretionary payments or

compensation programs) at any time, including for reasons related to individual

performance, Company or individual department/team performance, and market

factors.

Which skills does this role require?

PythonJavaScriptTypeScriptAI developmentSystem architectureEnterprise integrationCloud servicesAPI designData analyticsSoftware engineeringPlatform engineeringCI/CDLLM integrationDistributed systemsFull-Stack EngineeringGemini for CXAPICloud ServicesData AnalyticsSoftware Development LifecycleSystem IntegrationDistributed Application DesignScalabilityResiliencyObservabilityDevinClaude CodeCodexFinancial ServicesPlatform EngineeringArchitectureOperational EfficiencyEngineering ProductivityMachine LearningLLMs

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