Intermediate Network Engineer

Job Summary

Perform post-sale, on-site technical product support, regardless of discipline

(e.g., Hardware, Network, or Software). Perform installations, upgrades,

testing, and/or maintenance. Provide guidance to clients on function, usage, and

operation of products. Possess in-depth knowledge of the organization's products

and/or services. Serve as liaison between the organization and customers. Convey

customer feedback to technical design and engineering staff. Resolve escalations

from technical product support technicians and may handle technical

implementation of technology products. Incumbent is subject to overtime,

callback, and on-call as required. Perform other duties as assigned.

Job Responsibilities

• Installs and configures peripheral devices.

• Maintains knowledge of LAN/WAN structure.

• Identifies and troubleshoots technology issues.

• Communicates and Documents as required.

• Completes assigned goals.

Minimum Required Experience

Associate degree in IS or greater than four years of experience depending on

education.

Preferred/Desired

Minimum of four years of relevant experience or equivalent combination of

experience and education

Minimum Required Education

Associate degree in IS or greater than four years of experience depending on

education.

Preferred/Desired Education

Minimum of four years of relevant experience or equivalent combination of

experience and education.

Minimum Required Licensure

DRIVER'S LICENSE (CURRENT)