About the role

What will you do at Apple?

Thinking differently is not just a slogan; it’s what allows Apple to continually

provide our customers with the best products and support services. As a

Solutions Architect, you’ll serve as a strategic advisor and liaison between our

business and Information Systems and Technology (IS&T) partners. You’ll provide

guidance and advice to AppleCare leadership on today’s problems and also suggest

solutions and strategies to position AppleCare to meet the demands of tomorrow’s

challenges.

DESCRIPTION

In this role, you will

be part of a global team, evaluate business needs and
perform detailed systems impact analysis to deliver end-to-end solutions. You
will partner with cross-functional teams to create system roadmaps that drive
efficiency and improve the agility of AppleCare.
MINIMUM QUALIFICATIONS
Bachelor’s degree or equivalent work experience. 7+ years of related experience
architecting and deploying solutions in machine learning enterprise systems,
graphical databases, and/or shared services systems. Experience architecting and
deploying business solutions for high-visibility global projects. Proficiency in
quickly distilling and identifying business problems and presenting clear,
actionable solution options to senior leadership. Excellent leadership and
influencing skills, including leadership of cross-functional projects and
influencing stakeholder decisions. Project management background requiring
critical thinking to resolve complex system challenges. Deep knowledge of
systems and business processes. Proficient/competent in business process flow
diagramming. Familiarity working across both Information Technology (IT) and
Business operations. Self-motivated and pro-active with proven creative and
critical thinking capabilities Innovative, creative problem solving Ability to
travel up to approximately 10% of the time (mainly US but may include
international travel). Enjoys working with people SAP S/4HANA environment
knowledge Experience with AI tools
PREFERRED QUALIFICATIONS
Master’s degree or equivalent/relevant work experience. 10+ years of related
experience architecting and deploying solutions in consumer sales. Knowledge of
service, support, and warranty operations and systems processes. Ability to
navigate ambiguity and bring consensus toward actionable solutions. Researching
and evaluating new technology solutions to improve upon legacy systems.
Partnering with IS&T teams to create system roadmaps.

Which skills does this role require?

Solutions ArchitectureMachine LearningGraphical DatabasesShared Services SystemsBusiness Process Flow DiagrammingProject ManagementStakeholder ManagementSAP S/4HANAAI ToolsSystems Impact AnalysisStrategic PlanningCross-functional LeadershipSolutions ArchitectAppleCareShared ServicesBusiness Process MappingEnterprise SystemsSupport SystemsStrategic AdvisoryProduct Strategy

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