Network Engineer

Primary Purpose of Job

Serves as a technical liaison between internal network engineering teams,

third-party vendors, and managed service providers for enterprise network

infrastructure. Ensures alignment of vendor-delivered services with

organizational network architecture standards, security policies, and

operational requirements.

Major Job Accountabilities

* Supports the management of vendor performance against Service Level

Agreements (SLAs) and Key Performance Indicators (KPIs), focusing on network

availability, performance, and incident response. Assists in monitoring

service delivery and escalates risks or gaps impacting production

environments or project timelines.

* Participates in incident and problem management activities for

vendor-supported network services, including troubleshooting, coordination of

resolution efforts, and contributing to root cause analysis (RCA). Engages

vendors and internal stakeholders to restore services and prevent recurring

issues.

* Collaborates with vendors and internal teams to support network lifecycle

management activities, including patching, firmware upgrades, hardware

refreshes, and modernization initiatives (e.g., cloud integration, SD-WAN

adoption, and network automation). Recommend improvements to enhance

performance, reliability, and operational efficiency.

* Contributes to the development of Request for Information (RFI) and Request

for Proposal (RFP) documentation, including technical requirements and

evaluation criteria. Participates in vendor solution evaluations, ensuring

alignment with enterprise architecture standards and cybersecurity

requirements.

* Provides input into contract discussions by identifying technical

requirements related to network support, maintenance, patching cycles, and

service expectations. Supports senior engineers and leadership in vendor

negotiations.

* Operates within established Change Management processes, including

participation in Change Advisory Board (CAB) activities. Prepares and

executes network changes, including risk assessments, implementation plans,

validation steps, and rollback procedures. Communicates planned changes and

potential impacts clearly to business and technical stakeholders.

* Maintains strong documentation of network environments, vendor interactions,

and operational procedures. Effectively communicates technical concepts,

issues, and changes to both technical teams and non-technical business

partners.

Experience Required

Minimum five (5) years of the following experience:

* Support of enterprise network environments, including LAN/WAN, routing,

switching, firewalls, and VPN technologies.

* Experience maintaining and supporting network infrastructure in a production

environment, including monitoring, incident response, and performance tuning.

* Proven experience with network lifecycle management, including patching,

firmware upgrades, hardware refreshes, and vulnerability remediation.

* Experience troubleshooting network issues using standard tools (e.g., packet

captures, SNMP monitoring, NetFlow, syslogs) and performing root cause

analysis (RCA).

* Experience supporting or coordinating with third-party vendors and managed

service providers, including tracking service delivery, escalating issues,

and ensuring adherence to SLAs.

* Familiarity with network monitoring and alerting platforms (e.g., SolarWinds,

PRTG, or similar tools) to proactively identify and resolve issues.

* Experience supporting network security controls, including firewall rule

management, access control lists (ACLs), and basic knowledge of security

frameworks and best practices.

* Exposure to network modernization efforts, such as cloud networking

(AWS/Azure), SD-WAN, or network automation initiatives.

* Experience creating and maintaining network documentation, including

diagrams, configurations, and standard operating procedures (SOPs).

* Strong ability to communicate technical concepts, changes, and impacts

clearly to both technical teams and business stakeholders.

Required Skills or Training

* Demonstrates sound knowledge of privacy and information security regulations.

* Able to prioritize multiple assignments and complete work within tight

deadlines.

* Excellent verbal and written communication skills.

Preferred Experience

* Experience with Cisco, Palo Alto, Fortinet, or similar enterprise networking

technologies

* Scripting or automation experience (e.g., Python, Ansible)

* Exposure to hybrid cloud networking and connectivity (VPN, ExpressRoute,

Direct Connect)

* Industry certifications such as CCNA or CCNP

EOE, including disability/veterans

At American Savings Bank, we welcome and support all individuals and celebrate

the diversity of our team members, customers and community. We are committed to

ensuring that our online application process is accessible and provides an equal

employment opportunity to all job seekers. If you need assistance searching for

a job or submitting an application, please contact us by calling 808-538-2000

and a member of our Recruitment team will follow up with you. Mahalo for your

interest in American Savings Bank!