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American Express

data opportunity

Senior Product Manager – Customer Data Platform (Adobe Experience Platform)

You will own the product roadmap and strategic vision for MarTech Customer Data Platform products across 24 global markets. You will partner with engineering, data, and business teams to drive the execution and fulfillment of marketing offers.

Phoenix, Arizona, United StateshybridFULL_TIME

Posted

About the role

What will you do at American Express?

Membership Portfolio Services, within our US Consumer Services Business, is

responsible for developing and scaling several growing businesses that are

strategically important to American Express. We are developing unique and

differentiated ways to strengthen the Membership Model across Amex Offers,

Advertising, Dining and Marketing Technology.

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization

that sits within Membership Portfolio Services (MPS). It is American Express’

marketing services center of excellence with the charter of powering high

quality, efficient, user-centric digital marketing experiences that accelerate

business growth through optimized enterprise MarTech & MarOps solutions.

You will be joining ECMX’s MarTech organization, focused on providing

frictionless, flexible, and flawless marketing and servicing experiences.

You will be part of a team that is responsible to create/manage products

supporting the segmentation, targeting & eligibility domains using MarTech

Customer Data Platform (CDP) across 24 Global markets. This team will play a

critical role in overall Marketing targeting audience setup, execution and

fulfillment of marketing offers across multiple channels.

In this role you will own the product roadmap and strategic vision. You will

partner with colleagues in Product, Engineering, and the Business to inform and

drive forward the product roadmap. An ideal candidate will be interested in

product management, technology modernization, and Mar-Tech Products like

Customer Data Platform (CDP). The candidate should be a quick-learner, curious

problem solver and adept to work in a fast-paced environment.

At American Express, our culture is built on a 175-year history of

innovation, shared values

[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership

Behaviors, and an unwavering commitment to back our customers, communities, and

colleagues. From delivering differentiated products to providing world-class

customer service, we operate with a strong risk mindset, ensuring we continue to

uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive

support for your holistic well-being and many opportunities to learn new skills,

develop as a leader, and grow your career. Here, your voice and ideas matter,

your work makes an impact, and together, you will help us define the future of

American Express.

We back you with benefits that support your holistic well-being so you can be

and deliver your best. This means caring for you and your loved ones' physical,

financial, and mental health, as well as providing the flexibility you need to

thrive personally and professionally:

* Competitive base salaries

* Bonus incentives

* 6% Company Match on retirement savings plan

* Free financial coaching and financial well-being support

* Comprehensive medical, dental, vision, life insurance, and disability

benefits

* Flexible working model with hybrid, onsite or virtual arrangements depending

on role and business need

* 20+ weeks paid parental leave for all parents, regardless of gender, offered

for pregnancy, adoption or surrogacy

* Free access to global on-site wellness centers staffed with nurses and

doctors (depending on location)

* Free and confidential counseling support through our Healthy Minds program

* Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site

[https://www.americanexpress.com/en-us/colleagues/benefits].

American Express is an equal opportunity employer and makes employment decisions

without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, veteran status, disability status, age, or any other

status protected by law. American Express will consider for employment all

qualified applicants, including those with arrest or conviction records, in

accordance with the requirements of applicable state and local laws, including

the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for

Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring

Ordinance. For positions covered by federal and/or state banking regulations,

American Express will comply with such regulations as it relates to the

consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and

personally. That's why we have Amex Flex, our enterprise working model that

provides greater flexibility to colleagues while ensuring we preserve the

important aspects of our unique in-person culture. Depending on role and

business needs, colleagues will either work onsite, in a hybrid model

(combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights

[https://www.eeoc.gov/poster]” poster. If the link does not work, you may access

the poster by copying and pasting the following URL in a new browser window:

https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we’ll consider your location, experience,

and other job-related factors.

Which skills does this role require?

Product ManagementCustomer Data PlatformMarTechDigital MarketingProduct RoadmapAgileStakeholder ManagementData AnalysisProblem SolvingAdobe Experience PlatformAudience SegmentationCustomer Journey AnalyticsData GovernanceCloud-based Data PlatformsStrategic PlanningCross-functional LeadershipCustomer EngagementMarketing TechnologyAdobe Real-Time CDPAdobe Journey OptimizerData ArchitecturePrivacy RegulationsConsent ManagementStrategic VisionProduct Strategy

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Identify the requirements you can demonstrate, then choose examples from your work to discuss with the hiring team.

Review the responsibilities and requirements before adding an opening to your shortlist.

Role information can change. Confirm current details on the original application page.

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