Senior Manager-Digital Product Management

Role focus: Lead product strategy and execution for AI-powered operations

capabilities that move Technology Operations from reactive incident response

toward AI-assisted, AI-augmented, and safely automated operations.

As a Senior Manager, Digital Product Management for AI Ops, you will lead

product strategy and execution for a portfolio of AI-powered operations

capabilities that help transform Technology Operations from manual, reactive

incident response to AI-assisted, AI-augmented, and increasingly autonomous

operations. You will define and manage product roadmaps across agentic

root-cause analysis, event correlation and noise reduction, operational

copilots, knowledge and skills management, guided remediation, and safe

self-healing workflows.

This role sits at the intersection of product management, SRE, observability,

ITSM, automation, data platforms, and responsible AI. You will translate

operational pain points into AI-enabled product capabilities, define success

metrics, prioritize the backlog, and partner closely with engineering, SRE,

application support, infrastructure, risk, compliance, and vendor partners to

deliver production-grade AI Ops products at enterprise scale.

The ideal candidate is a product leader who can combine strong customer

discovery and roadmap discipline with the technical fluency to reason about

AI/ML systems, GenAI and agentic workflows, observability data, knowledge

quality, model evaluation, human-in-the-loop controls, and governed automation

in a regulated environment.

At American Express, our culture is built on a 175-year history of

innovation, shared values

[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership

Behaviors, and an unwavering commitment to back our customers, communities, and

colleagues. From delivering differentiated products to providing world-class

customer service, we operate with a strong risk mindset, ensuring we continue to

uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive

support for your holistic well-being and many opportunities to learn new skills,

develop as a leader, and grow your career. Here, your voice and ideas matter,

your work makes an impact, and together, you will help us define the future of

American Express.

We back you with benefits that support your holistic well-being so you can be

and deliver your best. This means caring for you and your loved ones' physical,

financial, and mental health, as well as providing the flexibility you need to

thrive personally and professionally:

* Competitive base salaries

* Bonus incentives

* 6% Company Match on retirement savings plan

* Free financial coaching and financial well-being support

* Comprehensive medical, dental, vision, life insurance, and disability

benefits

* Flexible working model with hybrid, onsite or virtual arrangements depending

on role and business need

* 20+ weeks paid parental leave for all parents, regardless of gender, offered

for pregnancy, adoption or surrogacy

* Free access to global on-site wellness centers staffed with nurses and

doctors (depending on location)

* Free and confidential counseling support through our Healthy Minds program

* Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site

[https://www.americanexpress.com/en-us/colleagues/benefits].

American Express is an equal opportunity employer and makes employment decisions

without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, veteran status, disability status, age, or any other

status protected by law. American Express will consider for employment all

qualified applicants, including those with arrest or conviction records, in

accordance with the requirements of applicable state and local laws, including

the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for

Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring

Ordinance. For positions covered by federal and/or state banking regulations,

American Express will comply with such regulations as it relates to the

consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and

personally. That's why we have Amex Flex, our enterprise working model that

provides greater flexibility to colleagues while ensuring we preserve the

important aspects of our unique in-person culture. Depending on role and

business needs, colleagues will either work onsite, in a hybrid model

(combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights

[https://www.eeoc.gov/poster]” poster. If the link does not work, you may access

the poster by copying and pasting the following URL in a new browser window:

https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we’ll consider your location, experience,

and other job-related factors.