Manager-Digital Product Management

Global Risk & Compliance (“GRC”) independently oversees the company’s

compliance, risk-taking and risk management activities, including the

comprehensive identification, management, and mitigation of risks within the

Company’s risk appetite. GRC ensures the company operates in a safe, sound and

fully compliant manner within all applicable regulatory expectations. We create

and maintain the overall risk management framework while ensuring legal and

regulatory compliance. We are passionate about our commitment to drive the

company’s goals of growth and progress by creating a culture of awareness and

proactivity around regulatory matters, and by partnering closely with business

units across the enterprise to ensure we deliver maximum value to our

shareholders and our customers efficiently and effectively.

The product group within Global Financial Crimes Compliance (GFCC) is

responsible for building and implementing innovative technology solutions for

GRC; owns the vision and roadmap for capabilities, platforms, and modernization

efforts.

This is a stakeholder facing role that is responsible for process vision and

roadmap, customer experience, business architecture, capturing and grooming

feature requirements, prioritization, status tracking and reporting, defining

process SLAs and controls.

The Product Manager leads transformation of risk systems, plays a central role

in detailing the blueprint, and works in close partnership with stakeholders in

Financial Crimes Risk Management (FCRM) American Express Technologies (AET) as

well as external experts to arrive at the best design/solution and oversee its

execution.

RESPONSIBILITIES

How will you make an impact in this role?

* Collaborate with engineering teams, Business partners and other stakeholders

during product lifecycle.

* Clearly articulate the why, what, and how of the product or feature to

Product Owners and constituents

* Communicating the vision to broader stakeholders

* Aligning on action items, owners, and due dates and tracking them to

completion.

* Take lead in Roadmap creation and Requirement gathering.

* Manage the feature backlog using Agile Scrum methodologies, prioritizing

features based on business value and user impact.

* Translate software product roadmap into minimum viable product iterations.

* Work closely with the Technology team to develop, test, and deliver the

defined user stories for the platform capabilities and features and rapidly

iterate new solutions through automation and demo/prototyping.

* Own and accept all features for assigned scrum team or capabilities.

* Review/demonstrate sprint-related or general functionality with external

partners and customers, including the Director of Product Management and

other colleagues.

* Ensure that the appropriate tracking and reporting is in place to track

performance post launch to evaluate future investment.

* Understand and apply new trends and competitive best practices into

requirements and team method of work.

QUALIFICATIONS

Minimum Qualifications

• * 5+ years of Product Management experience driving product implementation in
• an iterative approach.
• * A good balance of business acumen and technical knowledge with a proven track
• record of driving platform innovation with a customer-first mindset.
• * Bachelor’s or master’s degree in information technology, Computer Science,
• Information security, Mathematics, Statistics, or any other relevant
• qualification.
• * Experience in large scale Technology Modernization and/or Transformations.
• * Must have the ability to “connect the dots” between different requirements of
• different stakeholders.
• * An established background in launching software or services in partnership
• with engineering teams and high degree of proficiency in prototyping,
• iterative development, Agile, and SAFe principles.
• * Strong leadership with the ability to influence others through partnerships.
• * Must possess a growth mindset and creative thinking skills.
• * Build empathy with customers and end users knowing that the impacts of their
• work can be felt across multiple entities.
• * Strong knowledge of UI / UX development activities.
• * Scaled Agile Framework (SAFe) Agilist Certification is a plus.

Preferred Qualifications

• * Financial Crimes business experience and related solution acumen
• * Experience in Machine Learning model development and deployment into a
• production environment
• * Experience in Generative AI, prompt engineering concepts, and implementation
• of GENAI production use cases and governance activities
• * Experience working in low code/no-code environments
• * Ability to evaluate product performance, define KPIs and monitor outcomes
• * Experience in evaluating data quality, performing data governance or
• implementing reporting tools
• Employment eligibility to work with American Express in the United States is
• required as the company will not pursue visa sponsorship for these positions
• At American Express, our culture is built on a 175-year history of
• innovation, shared values
• [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
• Behaviors, and an unwavering commitment to back our customers, communities, and
• colleagues. From delivering differentiated products to providing world-class
• customer service, we operate with a strong risk mindset, ensuring we continue to
• uphold our brand promise of trust, security, and service.
• As part of Team Amex, you’ll experience our powerful backing with comprehensive
• support for your holistic well-being and many opportunities to learn new skills,
• develop as a leader, and grow your career. Here, your voice and ideas matter,
• your work makes an impact, and together, you will help us define the future of
• American Express.
• We back you with benefits that support your holistic well-being so you can be
• and deliver your best. This means caring for you and your loved ones' physical,
• financial, and mental health, as well as providing the flexibility you need to
• thrive personally and professionally:
• * Competitive base salaries
• * Bonus incentives
• * 6% Company Match on retirement savings plan
• * Free financial coaching and financial well-being support
• * Comprehensive medical, dental, vision, life insurance, and disability
• benefits
• * Flexible working model with hybrid, onsite or virtual arrangements depending
• on role and business need
• * 20+ weeks paid parental leave for all parents, regardless of gender, offered
• for pregnancy, adoption or surrogacy
• * Free access to global on-site wellness centers staffed with nurses and
• doctors (depending on location)
• * Free and confidential counseling support through our Healthy Minds program
• * Career development and training opportunities
• For a full list of Team Amex benefits, visit our Colleague Benefits Site
• [https://www.americanexpress.com/en-us/colleagues/benefits].
• American Express is an equal opportunity employer and makes employment decisions
• without regard to race, color, religion, sex, sexual orientation, gender
• identity, national origin, veteran status, disability status, age, or any other
• status protected by law. American Express will consider for employment all
• qualified applicants, including those with arrest or conviction records, in
• accordance with the requirements of applicable state and local laws, including
• the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
• Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
• Ordinance. For positions covered by federal and/or state banking regulations,
• American Express will comply with such regulations as it relates to the
• consideration of applicants with criminal convictions.
• We back our colleagues with the support they need to thrive, professionally and
• personally. That's why we have Amex Flex, our enterprise working model that
• provides greater flexibility to colleagues while ensuring we preserve the
• important aspects of our unique in-person culture. Depending on role and
• business needs, colleagues will either work onsite, in a hybrid model
• (combination of in-office and virtual days) or fully virtually.
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• The below represents the expected salary range for this job requisition.
• Ultimately, in determining your pay, we’ll consider your location, experience,
• and other job-related factors.