Product Manager Technical, AWS SMGS Ops

Are you excited about shaping products that reach millions of customers? Do you

thrive at the intersection of technology and customer experience, turning

ambiguity into clear product direction? As a Product Manager III, Technical at

Amazon, you will own the vision, strategy, and roadmap for products with

considerable scope and complexity. You will work backward from customer needs to

define what gets built and why, partnering closely with engineering, design, and

cross-functional teams to deliver meaningful outcomes. This role puts you at the

center of product decisions where your judgment, technical curiosity, and

data-driven mindset will directly influence how customers interact with Amazon's

products and services.

Key job responsibilities

- Define product vision, strategy, and roadmap by working backward from customer

needs, writing clear PR/FAQs and problem statements, and aligning stakeholders

on priorities and trade-offs.

- Drive product execution end-to-end — from requirements and design through

launch and post-launch performance monitoring — partnering with engineering,

design, and science teams to deliver high-quality customer experiences.

- Leverage data analysis, customer research, and market insights to define

success criteria, identify the highest-leverage metrics, and inform

prioritization decisions across your product area.

- Collaborate across functional areas including marketing, sales, legal,

finance, and operations to build alignment, influence without authority, and

ensure coordinated delivery for the customer.

- Evaluate technical proposals and architecture decisions for strengths,

trade-offs, and long-term implications, and apply generative AI capabilities

where appropriate to accelerate development and unlock new forms of innovation.

A day in the life

You start by reviewing product metrics and customer feedback to spot emerging

patterns. Mid-morning, you join a design review to refine an upcoming feature's

user experience, then shift into a sprint planning session with your engineering

team to discuss trade-offs and unblock dependencies. After lunch, you draft a

product brief for a new initiative, pressure-testing your assumptions with data

before sharing it with cross-functional partners. You close out by connecting

with stakeholders to align on upcoming milestones and ensure your roadmap

reflects the latest customer insights.

About the team

IDEAS — Insights, Data Engineering, Econometrics, Analytics & Science — is the

organization within AWS SMGS Ops responsible for turning data into insight for

the AWS Sales and Marketing business. The team builds and operates the data

infrastructure, analytics, and data science capabilities that help leaders

across AWS understand their business, make better decisions, and serve customers

more effectively at global scale.

We build with both native AWS technology — including state-of-the-art Generative

AI — and industry-standard products, pairing the best of each to move faster,

work smarter, and continually raise the bar on what our data and insights can

do.

It is a collaborative, intellectually curious, and fast-moving group that

partners closely with stakeholders across the company.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the

qualifications and skills listed in the job description, we encourage candidates

to apply. If your career is just starting, hasn’t followed a traditional path,

or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led

affinity groups foster a culture of inclusion that empower us to be proud of our

differences. Ongoing events and learning experiences, including our

Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity)

conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the

expense of sacrifices at home, which is why we strive for flexibility as part of

our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving

revenue, adoption, and growth from the largest and fastest growing small- and

mid-market accounts to enterprise-level customers including public sector. The

AWS Global Support team interacts with leading companies and believes that

world-class support is critical to customer success. AWS Support also partners

with a global list of customers that are building mission-critical applications

on top of AWS services. Basic

Qualifications

• - 5+ years of product or program
• management, product marketing, business development or technology experience
• - Experience owning/driving roadmap strategy and definition
• - Experience contributing to engineering discussions around technology decisions
• and strategy related to a product
• - Experience managing technical products or online services
• - Experience in representing and advocating for a variety of critical customers
• and stakeholders during executive-level prioritization and planning Preferred

Qualifications

• - Experience in using analytical tools, such as Tableau,
• Qlikview, QuickSight
• - Experience in building and driving adoption of new tools
• - Experience bridging technical and business teams to collect and refine
• requirements, prioritize incoming work requests, and ensure all committed work
• is delivered on time
• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.
• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.
• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].
• USA, TX, Austin - 151,200.00 - 204,600.00 USD annually
• USA, VA, Arlington - 151,200.00 - 204,600.00 USD annually
• USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually