Client Support Engineer IV

Welcome to ANM. This application is the first step in completing your onboarding as our new Client Support Engineer IV. Please review the role job description below and complete the application to initiate the hiring process.

Who We Are:

ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies.

Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.

Benefits

and

Compensation

ANM offers a comprehensive benefits package including:

* Medical, Dental and Vision Insurance

* Life Insurance; Short-Term and Long-Term Disability

* 401(k) Retirement Plan

* Paid Time Off

* Flexible Spending Account

* Employee Recognition Rewards

* Career training geared toward professional growth

Compensation

for this position has been agreed upon and confirmed in your ANM offer of employment.

The Role

The Tier 3 Security Engineer will serve as the primary escalation point for client support issues within ANM’s Managed Services organization. This role acts as the highest level of escalation for priority incidents and provides technical guidance to Tier 2 and Service Desk team members.

The ideal candidate will bring advanced expertise in networking and security, along with strong customer support, communication, and collaboration skills to work effectively across teams.

What You Will Do

• * Provide diagnostic and resolution support for priority incidents and lead root cause analysis, including documentation of findings
• * Act as a mentor to Tier 2 and Service Desk team members by providing technical guidance
• * Evaluate client environments and recommend optimizations and improvements
• * Resolve escalated incidents beyond Tier 2 capabilities in a timely manner
• * Participate in project activities as needed
• * Create and maintain documentation and standard operating procedures (SOPs)
• What We Are Looking For
• * Professional-level Cisco certification (CCNP Enterprise, Security, or Data Center) required
• * Expert-level Cisco certification (CCIE Security, Enterprise, or Data Center) preferred
• * ITIL Foundation (or higher) preferred.
• * 7+ years of experience with routing and switching network technologies
• * Proficient with AT LEAST THREE of the following technologies for SEVEN OR MORE YEARS
• * Identify Services Engine - ISE
• * Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN
• * Firepower Management Console - FMC and managed devices (Firepower Threat Defense - FTD)
• * Cisco SD-Access
• * Cisco SD-WAN
• * Public cloud infrastructure (AWS or Azure)
• * Meraki MX, MS, MR and SDWAN
• * Automation / Programmability: Python / Ansible
• CONSULTING & SOFT SKILLS
• * Ability to translate technical findings into clear, business-aligned recommendations
• * Strong collaboration with Client Success and cross-functional teams
• * Excellent verbal and written communication skills
• * Customer-focused mindset with strong follow-through
• * Strong mentoring approach and commitment to continuous learning
• * Ability to work independently and take initiative
• Travel
• Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.
• ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
• As part of the hiring process, ANM may use tools that assist in evaluating candidate qualifications based on job-related criteria. These tools support consistency and efficiency and are used in conjunction with human review. All hiring decisions are made by Company leadership. Candidates may request additional information regarding the hiring process by contacting Human Resources.