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What changes would you make to enhance the design of Amazon's wishlist feature?

Approach / Explanation

This question prompts you to critically evaluate a feature from a prominent tech company - specifically, Amazon's wishlist feature. The interviewer aims to gauge your capacity for critical analysis, your ability to propose enhancements, and your innovative thinking regarding product design. This inquiry assesses your comprehension of user experience, the product development process, and your problem-solving abilities. When formulating your response, it is essential to follow these steps: Understand Context: Describe your knowledge of the current status of Amazon's wishlist feature. Identify Issues: Point out any problems or challenges associated with the existing design. Suggest Improvements: Clearly outline your suggested enhancements and provide the rationale behind them. Impact: Discuss how these enhancements would improve the user experience or benefit the company.

Suggested Answer

While Amazon's wishlist is functional, there are several areas that could be enhanced. First, the current design does not offer clear visibility and accessibility, requiring multiple steps to add an item to the wishlist. To address this, the design could be simplified to make the process of adding items more intuitive by incorporating a direct 'Add to Wishlist' button alongside the 'Add to Cart' button on the product page. Additionally, users should have the option to organize items within their wishlist. For example, if a shopper is looking for home goods, electronics, and books, they should be able to create distinct lists for each category. Finally, implementing a feature that alerts users when the price of an item in their wishlist decreases would be advantageous. This would not only enhance the user experience by making them feel valued, but it could also boost sales for Amazon.

Alternative Answer

Although Amazon has created a strong wishlist feature, there are elements that could enhance its engagement and personalization. Firstly, adding a collaborative aspect to wishlists could be beneficial. Allowing users to create shared lists for events like wedding registries or holiday gift shopping could boost user interaction. Secondly, integrating recommendations into the wishlist could be valuable. By analyzing a user's wishlist, Amazon could offer tailored suggestions, encouraging users to explore and add even more products to their lists. Finally, adopting a mobile-first strategy by introducing interactive wishlist widgets on smartphones would be advantageous. This would enable users to easily check, add, or remove items from their wishlist, resulting in a more user-friendly experience and potentially increasing conversions.

Question Details

Difficulty & Category

Medium
product design

Companies

Asana

Product

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