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What changes would you make to Crunchyroll's landing page to enhance the rate of free trial sign-ups?

Approach / Explanation

This prompt is asking you to utilize design thinking to tackle a specific challenge: enhancing the conversion rate for free trial registrations on Crunchyroll's landing page. You are required to assess the current problems and recommend viable improvements and modifications. In your answer, keep the following key aspects in mind: Understanding user needs - As you're suggesting design modifications, it's crucial to grasp the needs and behaviors of Crunchyroll's users. Identifying problems - What particular issues in the current design may be hindering visitors from signing up for a free trial? Suggesting improvements - With the user needs and existing problems considered, propose specific design changes that could better meet user needs and resolve the identified issues. Additionally, it's important to recognize that the effects of your proposed changes should be measurable. Therefore, your suggestions should ideally lead to testable hypotheses regarding what could enhance free trial sign-ups.

Suggested Answer

Crunchyroll's audience is primarily focused on anime and includes a wide range of ages, so the design strategy must address this demographic. To begin, I would carry out user research to identify the main motivators and challenges faced by users when signing up for a free trial. From my initial assessment, I have identified two major areas for enhancement: Visibility of Free Trial : The option to experience the service for free is not prominently displayed or eye-catching. The free trial sign-up should be more visible, possibly positioned as a call to action near the top of the page. Clarity of Information : New users may not immediately grasp the advantages of the free trial. We could enhance this by clearly highlighting the benefits it provides, such as ad-free streaming, access to new episodes one hour post-release in Japan, and the ability to stream on multiple devices. Alongside these modifications, I would suggest conducting A/B testing on various versions of the landing page to determine which changes most effectively boost free trial signups.

Alternative Answer

After examining Crunchyroll's landing page, I've pinpointed several areas that could be redesigned to boost free trial sign-ups. Emphasize the Free Trial : The button for signing up for the free trial is not very prominent. I recommend adjusting its size, color, or location to enhance its visibility. This could include positioning it "above the fold" so that users can see it immediately when they arrive on the page. Enhanced Incentives for Free Trial : We should clearly highlight the benefits of enrolling in the free trial. This could involve crafting more persuasive messaging to showcase the advantages for users, such as access to exclusive content, the ability to watch on any device, and early access to new releases. Simplify the Sign-up Process : If the sign-up process is overly complex or lengthy, users may abandon it. We could simplify this process, possibly by minimizing the number of fields required to complete the form. To evaluate the effectiveness of these redesign strategies, I would recommend implementing A/B or multivariate testing to gather data on their influence on free trial sign-ups and make iterative improvements based on the results.

Question Details

Difficulty & Category

Medium
product design

Companies

Disney

Product

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