Staff Infrastructure Engineer (IAM and Cloud Services)

Immigration sponsorship is not available for this position What you can expect

The ideal candidate will possess experience at a staff level, security IAM and

Infrastructure SRE. A solid SRE & Automation mindset to transform our operations

from reactive ticketing to proactive engineering. You will not just resolve

issues; you will code the solutions that prevent them. You can expect to work on

a mix of Identity/Auth systems, Cloud Infrastructure, and Observability. Support

product teams and AI by building IaC for Identity, Directory Services, and SaaS,

while maintaining a unified “Single Pane of Glass” monitoring stack. About the

Team We are the engineering engine behind the organization's internal

technology. As a modern infrastructure team, we serve as "Customer Zero" for our

products, optimizing our cloud footprint while ensuring security and efficiency.

We operate with a DevOps/SRE mindset to support a diverse landscape panning AWS,

Azure, GCP, and critical SaaS platforms like Okta and Zoom Responsibilities

Architecting and maintaining secure infrastructure across AWS, Azure, and GCP.

Manage Identity and Access Management (IAM) flows, integrating Okta, Active

Directory, and SaaS applications (Zoom, Google Workspace) to ensure seamless,

secure access. Developing and maintaining Terraform modules and Ansible

playbooks to automate the provisioning of cloud resources, Kubernetes (EKS)

clusters, and configuration management. Managing and scale our hybrid monitoring

stack. Configuring Prometheus, Loki, and Grafana for infrastructure metrics.

Driving the adoption of ArgoCD to manage infrastructure deployments, ensuring

that Git remains the single source of truth for our configurations. Overseeing

the deployment and management of critical SaaS applications, ensuring

integration with our Unified Collaboration tools (Zoom, Google, Proofpoint).

Identifying and resolving complex issues across the network, application, and

identity layers. You will lead blameless post-mortems and define SLOs to ensure

compliance with service-level agreements. What we’re looking for Have 8+ years

of experience in IAM and Cloud Services. Hold a BS or MS Degree in Computer

Science, MIS, or equivalent engineering experience. Have experience working at a

Staff level in Security IAM and Infrastructure SRE. Hold extensive experience

creating tools and automation services with Python or Golang. Possess a solid

background in automating infrastructure using standard tools like Terraform,

Pulumi, or Ansible. Own good understanding of authentication security practices

(IAM/IGA, MFA, SSO, PKI) and experience managing Okta or similar Identity

Providers. Be experienced administering major cloud platforms (AWS is primary,

familiarity with Azure/GCP) an Kubernetes internals. Have proven ability to

implement and tune monitoring stacks (Prometheus, Grafana, ELK/Splunk) to

diagnose complex technical issues. Have experience building pipelines with

GitHub Actions/Jenkins and managing deployments via ArgoCD. Be able to diagnose

resolve complex technical issues from the physical/network layer up to the

application/session level. Salary Range or On Target Earnings: Minimum:

$124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE

listed Zoom has a Total Direct Compensation philosophy that takes into

consideration; base salary, bonus and equity value. Note: Starting pay will be

based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different

range for candidates in this and other locations At Zoom, we offer a window of

at least 5 days for you to apply because we believe in giving you every

opportunity. Below is the potential closing date, just in case you want to mark

it on your calendar. We look forward to receiving your application! Anticipated

Position Close Date: 07/31/26 Ways of Working Our structured hybrid approach is

centered around our offices and remote work environments. The work style of each

role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to

delivering happiness, our benefits program offers a variety of perks, benefits,

and options to help employees maintain their physical, mental, emotional, and

financial health; support work-life balance; and contribute to their community

in meaningful ways. Click Learn for more information. About Us Zoomies help

people stay connected so they can get more done together. We set out to build

the best collaboration platform for the enterprise, and today help people

communicate better with products like Zoom Contact Center, Zoom Phone, Zoom

Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working

at a fast pace to design solutions with our customers and users in mind. Find

room to grow with opportunities to stretch your skills and advance your career

in a collaborative, growth-focused environment. Our Commitment At Zoom, we

believe great work happens when people feel supported and empowered. We’re

committed to fair hiring practices that ensure every candidate is evaluated

based on skills, experience, and potential. If you require an accommodation

during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical

disability, please submit an Accommodations Request Form and someone from our

team will reach out soon. This form is solely for applicants who require an

accommodation due to a qualifying medical disability. Non-accommodation-related

requests, such as application follow-ups or technical issues, will not be

addressed. Our interviews are supported by BrightHire, a tool that helps us

create a consistent and thoughtful interview experience and may include

recordings. Please refer to our candidate privacy statement for more information

of how we use your data. Zoomies help people stay connected so they can get more

done together. We set out on a mission to make video communications frictionless

and secure by building the world’s best video product for the enterprise, but we

didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom

Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide

variety of customers, from the conference room to the classroom, from doctor’s

offices to financial institutions to government agencies, from global brands to

small businesses. We do what we do because of our core value of Care: care for

our community, our customers, our company, our teammates, and ourselves. Our

global employees help our customers meet happier, communicate better, and create

meaningful connections the world over. Zoomies are problem-solvers and

self-starters, working hard to get results and moving quickly to design

solutions with our customers and users in mind. Find room to grow with

opportunities to stretch your skills and advance your career in a collaborative,

growth-focused environment.