Services Account Manager at Yammer

About the role

What will you do at Yammer?

 Engage customers well in advance of Unified contract expirations to co‑develop renewal plans, mitigate non‑renewal risks, and lead proposals and negotiations for Unified extensions, multi‑year agreements, and higher‑tier support options. You demonstrate a deep understanding of a customer's business and differentiate yourself in complex selling environments by sharing insights, reframing the status quo, and quantifying business impact that motivates customers to take action.

You orchestrate the virtual Consulting account team, effectively influencing and collaborating with account-aligned, pursuit and delivery colleagues to bring the best resources to ensure customer success. You drive the sales cycle from lead qualification through to deal closure, effectively executing per-sales process requirements.

Bachelor's Degree in Business, Information Technology (IT), or related field AND proven consultative sales experience in public sector (e.g. finance, local government) or related work OR equivalent experience. Proven consulting solution sales experience Public sector knowledge Customer success knowlegde

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