Data Center Technician

Perform diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption. Perform post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).

Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance. Assist and provide guidance to other technicians to complete challenging or complex tasks. Complete required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.

Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. Take pride and accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. Embody our culture and values.

Bachelors Degree in IT or equivalent and basic knowledge of computer hardware and components AND 2+ year(s) industry experience supporting IT equipment or related technology.

Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays These requirements include, but are not limited to the following specialized security screenings: This position requires verification of Malaysian Citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid Malaysian passport to verify your Malaysian Citizenship. 3+ years' industry experience supporting IT equipment or related technology.

Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).