QUALITY ASSURANCE ENGINEER III

Job Summary

We are seeking a Tier II Help Desk Support Specialist to provide technical

troubleshooting, user testing, and quality assurance for a key defense logistics

application. This role requires an individual with strong problem-solving

skills, attention to detail, and an understanding of inventory management

processes. The ideal candidate will work within an Integrated Product Team (IPT)

to support production operations, improve testing processes, and enhance system

stability.

As with any position, additional expectations exist. Some of these include, but

are not limited to, adhering to normal working hours, meeting deadlines,

following company policies as outlined by the Employee Handbook, communicating

regularly with assigned supervisor(s), staying focused on the assigned tasks,

and completing other tasks as assigned.

Responsibilities

• * QA Testing
• * Assist with and perform weekly Smoke Tests after each Maintenance iteration,
• along with Hot Patch and new build releases
• * Conduct research and perform Cycle Count testing and verification in test
• environment related to help desk matters submitted by our users
• * Provide Tier II Help Desk support to troubleshoot user-reported issues and
• escalate JIRA tickets to third-party vendors as needed
• * Assist in resolving application bugs and system inefficiencies by
• coordinating with development teams
• * Perform user testing, regression testing, and functional validation to ensure
• application stability
• * Create, update, and maintain test scripts and Functional Validation Guides
• (Use Cases)
• * Track and analyze testing status and issue resolutions to improve system
• functionality
• * Generate detailed test reports and Help Desk performance reports, including
• lessons learned, corrective actions, and process improvements
• * Provide subject matter expertise on testing plans, inventory management
• workflows, and Help Desk procedures
• * Identify process improvements that enhance efficiency, reduce errors, and
• streamline application workflows
• * Contribute to the development of Functional Validation Guides (FVGs), Test
• Plans, and Help Desk SOPs
• Basic Qualifications
• * U.S. Citizenship is required
• * DoD Secret Security Clearance Required
• * Experience in Tier II Help Desk support, application troubleshooting, and
• ticket escalation
• * Proficiency in user testing, regression testing, and test script development
• * Strong analytical and problem-solving skills to track and resolve system
• issues
• * Ability to work both independently and within a cross-functional IPT team
• * Excellent verbal and written communication skills
• * Proficiency in Microsoft Office Suite (Excel, Word, etc.)
• * If applicable: If you are or have been recently employed by the U.S.
• government, a post-employment ethics letter will be required if employment
• with VSolvit is offered

Preferred Qualifications

• * Experience with Defense Logistics Management Standards (DLMS) and associated
• data exchanges
• * Familiarity with USMC Ammunition inventory processes and related Warehouse
• Management Systems (WMS) or Inventory Management Systems (IMS)
• * Background in supply chain or logistics operations
• * Understanding of process improvement methodologies to enhance system
• performance
• * Experience working in government or DoD IT environments
• Company Summary
• Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a
• technology services provider that specializes in cybersecurity, cloud computing,
• geographic information systems (GIS), business intelligence (BI) systems, data
• warehousing, engineering services, and custom database and application
• development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level
• 3 certified company. We offer a customizable health benefits program that best
• meets the needs of its employees. Offering may include: medical, dental, and
• vision insurance, life insurance, long and short-term disability and other
• insurance products, Health Savings Account, Flexible Spending Account, 401K
• Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits.
• Our goal is to grow together and enjoy the work that we do as a team.
• VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will
• consider all qualified applicants for employment without regard to race, color,
• religion, sex, national origin, protected veteran status, or disability status.