Product Manager

POSITION SUMMARY

This role contributes to the rack PDU product roadmap using global customer

feedback, collaborates with cross-functional teams, and administers

customer-facing programs. It sets global product requirements, priorities,

business cases, and release plans to achieve revenue targets. The role also

benchmarks competitors, guides firmware development, identifies customer value

propositions, and ensures accurate customer documentation and marketing

materials.

* Contributes to defining rack PDU product roadmap by consolidating global

Voice of Customer data to define market solutions.

* Collaborates with cross-functional teams (Engineering, Sales, Marketing) to

ensure product offerings address market needs and revenue targets.

* Administers and optimizes customer-facing product evaluation programs to

drive adoption and feedback.

* Defines global product requirements, priorities, business case, and release

plan.

* Establishes and communicates benchmarks for competitive landscape to Product

Management team.

* Provides direction to Firmware development team on product features.

* Identifies value proposition by customer type.

* Ensures all customer-facing product documentation and marketing collateral is

accurate.

RESPONSIBILITIES

* Subject Matter Expert on rack PDU for executive, marketing, and sales teams.

* Drive new product development activities including creation of requirements

documentation and business case.

* Drive cross-functional alignment between Project Management and Engineering

to deliver products that meet or exceed market requirements, reducing

time-to-market and improving competitive positioning.

* Maintain pricing for assigned offers based on market and competitor

movements.

* Analyze competitor products, documenting strengths and deficiencies in core

functionality.

* Define, develop, and administer customer-facing product evaluation programs.

* Partner with firmware development teams to define and deliver intuitive user

interface experiences that meet evolving industry and end-user needs.

* Collaborate with cross-functional teams to establish firmware development

priority with relation to bugs and feature enhancements and communicate

regularly with firmware developers to ensure timelines are met.

* Engage with Services team to define and implement rack PDU service offering.

* Collaborate with Quality team to analyze global RMA trends and develop

corrective action plans to reduce product returns.

* Gather and consolidate market intelligence from Sales and Regional Product

Managers to inform product roadmap decisions.

* Conduct patent reviews for new offerings and collaborate with Legal to

document findings and mitigate IP risk.

* Analyze Tech Support feedback to identify recurring issues and drive product

improvements.

* Create and maintain product documentation including user manuals, quick start

guides, and technical documentation. Provide support to regionalize documents

as needed.

* Engage with Product Marketing team on creation of White Papers, Application

Notes, Case Studies, and Articles.

* Deliver on-site consultations for critical customer engagements to resolve

technical challenges and strengthen relationships.

* Interface with other Vertiv product and engineering teams to coordinate rack

PDU integration with other hardware and/or software solutions.

* Provide training and general offering support to back-up Product Management

team members.

* Participate in trade shows, key customer visits, and online marketing

presence as required.

* Champion continuous improvement initiatives across the product lifecycle.

ACCOUNTABILITIES:

* Analyze and maintain data related to competitive offerings and propose

product features to distinguish Vertiv in the marketplace by meeting customer

requirements and addressing pain points.

* Drive global revenue growth for the rack PDU portfolio through strategic

product positioning and roadmap execution.

* Deliver best-in-class customer-facing documentation by ensuring consistency,

accuracy, and timely updates across all materials.

QUALIFICATIONS

* Bachelor's degree in Business, Engineering, or related technical field

preferred; minimum 5 years of relevant industry experience accepted in lieu

of degree.

* Strong knowledge of data center, IT infrastructure, or power distribution

customer segments.

* Technical expertise to translate customer needs/pain points to solutions.

* Strong written/oral communication, especially in communicating customer

needs.

* Strong relationship management skills.

* Excellent time management skills.

* Strong research and analytical skills.

* Advanced proficiency in Microsoft Office Suite, particularly Excel for data

analysis and reporting.

* Experience with Smartsheets and PowerBI is preferred.

* Effectively communicates technical information and complex ideas to

technically diverse audiences.

PHYSICAL & ENVIRONMENTAL DEMANDS

* None

TIME TRAVEL REQUIRED

* 20%

#LI-RB1

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to

help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect.

Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture

• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

• Own it

• Act with urgency

• Foster a customer-first mindset

• Think big and execute

• Lead by example

• Drive continuous improvement

• Learn and seek out development

• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing

services to enable its customers’ vital applications to run continuously,

perform optimally and grow with their business needs. Vertiv solves the most

important challenges facing today’s data centers, communication networks, and

commercial and industrial facilities with a portfolio of power, cooling and IT

infrastructure solutions and services that extend from the cloud to the edge of

the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around

34,000 people and does business in more than 130 countries. Visit Vertiv.com to

learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally

authorized to work in the United States. This is not a position for which

sponsorship will be provided. Individuals with temporary visas such as E, F-1,

H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or

in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal

opportunities for all with respect to hiring, terms of employment, mobility,

training, compensation, and occupational health, without discrimination as to

age, race, color, religion, creed, sex, pregnancy status (including childbirth,

breastfeeding, or related medical conditions), marital status, sexual

orientation, gender identity / expression (including transgender status or

sexual stereotypes), genetic information, citizenship status, national origin,

protected veteran status, political affiliation, or disability. If you have a

disability and are having difficulty accessing or using this website to apply

for a position, you can request help by sending an email to [email protected]

[[email protected]]