Cloud Operations Engineer

At Verint, we believe customer engagement is the core of every global brand. Our

mission is to help organizations elevate Customer Experience (CX) and increase

workforce productivity by delivering CX Automation. We hire innovators with the

passion, creativity, and drive to answer constantly shifting market challenges

and deliver impactful results for our customers. Our commitment to attracting

and retaining a talented, diverse, and engaged team creates a collaborative

environment that openly celebrates all cultures and affords personal and

professional growth opportunities. Learn more at www.verint.com

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Overview of Job Function:

We are looking for a highly skilled Cloud Operations Engineer to join our Cloud

Operations team. This role supports the management of the Cloud Infrastructure

that facilitates our applications across the breadth of the Verint product

portfolio, and provides the assurance needed to troubleshoot, maintain,

provision and ensure availability of the underlying platforms.

The ideal candidate is passionate about systems administration, knowledgeable

across providing support to internal and external clients, and excited to

contribute to a culture of modern technology, security, documentation,

reliability, and continuous improvement. As part of a distributed global team,

this role also helps provide 24/7 operational coverage for critical

environments.

Principal Duties and Essential

Responsibilities

• * Support and maintain production environment infrastructure across the entire
• Verint Portfolio of products in the Cloud and their underlying platforms.
• * Troubleshoot and resolve various incidents that arise with regards to Cloud
• Infrastructure.
• * Upgrade and modify infrastructure as needed to support client and business
• needs.
• Delivery & Collaboration
• * Provision new environments and infrastructure that support the Verint product
• portfolio.
• * Collaborate closely with Support, Engineering, and Professional Services in
• the delivery of both internal initiatives and client facing projects.
• * Work with technologies such as:
• * JIRA/Confluence
• * ServiceNow
• * Windows and Linux EC2 Instances
• * AWS, Azure, and GCP Platforms
• * Deployment Pipelines and Tools
• * SQL Server
• Documentation & Knowledge Management
• * Develop and maintain internal knowledge bases to reduce tribal knowledge and
• improve team scalability.
• * Participate in cross-team knowledge transfer sessions, documentation efforts,
• and process standardization.
• Project Leadership
• * Co-lead or support major infrastructure improvement initiatives, including
• major platform upgrades (e.g., Windows OS modernization projects), security
• initiatives (e.g., PCI compliance)
• * Research emerging tools, frameworks and best practices to contribute to a
• culture of continuous improvement and excellence.
• * Seek out opportunities to improve the resiliency of the Cloud Platform,
• ensuring availability of applications for our Cloud Clients and their
• Products.
• Minimum

Requirements

• * 3 years in Cloud Operations and Systems Administration with cloud platforms
• * Bachelor’s degree in computer science or related study or equivalent work
• experience in lieu of a degree
• * 3 years experience managing Windows and Linux solutions
• * Strong experience collaborating with cross-functional stakeholders
• * 3 years experience working in Windows Server administration and cloud
• platforms
• * 3 years experience working with Web-Based solutions including WebLogic and
• Tomcat
• * Working knowledge of Operating Systems Management (Windows/Linux) SQL Server,
• Networking Principles, Telephony systems, and Systems Administration best
• practices
• * Experience dealing directly with clients in a support, project, or delivery
• role
• * 2 years experience working in ITIL Framework including Incident, Problem and
• Change Management
• * Ability to work effectively in a distributed, collaborative environment
• Preferred Skills:
• * Experience working with Windows Server, SQL Server and Linux based-systems in
• a software company providing Managed Services and/or Cloud Based Solutions
• * Familiarity with managing production and delivery for large-scale ERP
• solutions in the Cloud
• * Familiarity with DataDog and/or systems monitoring best-practices
• * Understanding of cloud security concepts, including encryption and access
• management
• * Understanding of networking concepts and certificate management practices
• * Experience working in a customer relationship management capacity
• #LI-KD1
• Verint Systems Inc. is an equal opportunity employer and is committed to
• maintaining a workplace free from discrimination, retaliation, and sexual and
• any other form of harassment. Verint has a zero-tolerance policy against any
• form of discrimination, retaliation, or harassment including sexual harassment
• or any other form of harassment based on race, color, religion, sex, age,
• national origin, genetic information, disability, veteran status, and any other
• classification or characteristic protected by applicable federal, state or local
• laws. Verint operates in accordance with all anti-discrimination laws and
• affords equal opportunities to employees and applicants without regard to any
• characteristic or protected class in our hiring, promotion and termination
• practices.
• For US Applicants
• 2025 Benefits Offering
• [https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits]