Business Operations Manager

VectorShift is hiring a Business Operations Manager to help us scale how we serve customers and run the company. This is a highly cross-functional, outward-facing role. You’ll work directly with customers and client-facing teams, spot opportunities to improve how we operate, and lead projects that make our product and business more effective.

You’ll be equally comfortable in a customer conversation, a working session with product and engineering, and a spreadsheet. What you’ll do Partner directly with customers to understand their goals, surface friction, and improve their experience with VectorShift. Work closely with sales, customer success, product, and engineering to solve operational problems that affect customers.

Lead initiatives across onboarding, customer workflows, account operations, and go-to-market processes. Turn customer feedback and business data into clear recommendations and practical next steps. Build scalable systems, processes, and reporting as the company grows.

Help identify and launch AI-enabled workflows that improve customer outcomes or internal operations. Own projects end-to-end, from defining the problem through rollout and measurement. What we’re looking for Typically 2–7 years of professional experience after graduation.

Experience in a customer-facing, commercial, operations, consulting, banking, private equity, or startup environment. Someone who enjoys working with customers and wants a role with meaningful external exposure. Strong judgment, organization, and follow-through in ambiguous, fast-moving environments.

Comfortable using data and spreadsheets to understand problems and make decisions. Clear, confident communicator who can work with customers and senior internal stakeholders. Experience leading or contributing to AI or AI-enabled initiatives is a strong plus.

Nice to have Experience working with enterprise customers. Experience in a high-growth startup. Background in investment banking, private equity, consulting, customer success, sales operations, or business operations.

Familiarity with AI products, workflow automation, or enterprise software. Why VectorShift You’ll have a direct hand in shaping the customer experience and the way VectorShift grows. This is a chance to take real ownership, work closely with customers and company leadership, and help build the operating systems behind an AI-native company.