About the role

What will you do at Vanguard?

Core Responsibilities ServiceNow Platform & CMDB Engineering Design, engineer, configure, and support CMDB functionality within an increasingly complex ServiceNow platform landscape. Build CMDB solutions aligned with ServiceNow best practices, performance standards, and long-term platform roadmaps. Support the implementation, optimization, and adoption of advanced ServiceNow capabilities, including Now Assist and AI-driven features.

Ensure CMDB-related services remain stable, secure, resilient, and scalable as adoption and dependency continue to grow. Platform Reliability, Performance & Delivery Provide dedicated engineering coverage where broader ServiceNow platform teams are capacity constrained. Accelerate delivery by reducing cycle time for enhancements, fixes, upgrades, and client requests impacting CMDB-dependent workflows.

Identify and reduce technical debt to improve maintainability, reliability, and future extensibility of the platform. Support ongoing operational excellence for CMDB-related services. Cross-Team Partnership & Enablement Partner closely with CMDB governance, operations, platform, and client teams to translate requirements into durable, enterprise-grade technical implementations.

Act as a trusted engineering advisor for CMDB-related design decisions, trade-offs, and roadmap planning. Enable safe and scalable adoption of new ServiceNow capabilities across the organization. Why This Role Matters Accelerates delivery of ServiceNow and CMDB capabilities.

Eliminates platform bottlenecks and reduces accumulated technical debt. Improves platform reliability, scalability, and overall client experience. Enables secure and scalable adoption of AI-powered ServiceNow features.

Qualifications

Minimum of five years related work experience.
Three years of service assets and configuration management experience.
Undergraduate degree in a related field or the equivalent combination of training and experience.
Graduate degree preferred.
Deep, hands-on experience engineering solutions on the ServiceNow platform, with strong CMDB expertise.
Proven ability to design and support scalable, enterprise-grade platform solutions.
Experience supporting ServiceNow implementations, upgrades, and new feature adoption.
Strong collaboration skills and ability to partner effectively with governance, product, and operational teams.
Comfort working in environments with high platform demand and competing priorities.

Preferred Qualifications

Experience with AI-driven features, automation, integrations, or performance optimization within ServiceNow.
Background supporting CMDB-related initiatives such as discovery, data quality, and platform scalability.
Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives.

To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.

We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's leading investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

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Which skills does this role require?

ServiceNow Platform EngineeringConfiguration ManagementPlatform ReliabilityTechnical Debt ReductionNow AssistEnterprise-grade DesignServiceNow UpgradesCross-team CollaborationPlatform EngineeringTechnical DebtEnterprise ArchitectureFinancial ServicesProduct Strategy

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