About the role

What will you do at Vail Systems Inc.?

WHO YOU ARE

You catch problems before they explode—testing edge cases and degraded paths

others overlook so production fire drills can be prevented. You care deeply

about the tools you use and create, shaping the internal frameworks and

pipelines your team depends on. Your work validates millions of real-time

customer interactions every day, from web to telephony platforms, and you’re

always growing through peer reviews, knowledge sharing, and mentoring. You

thrive in flexible, human-centered environments where hybrid collaboration and

sustainable engineering aren’t just buzzwords, but the way you work. If you

love building robust, high-throughput test platforms as much as we do, we’d love

to hear from you!

At Vail, our QA Engineering team is deeply technical — we don’t just validate

features, we build the frameworks and infrastructure that test real-world

signaling flows, analyze media quality, and run performance tests that mimic

millions of live voice and web sessions. We're engineers at heart, with a

QA-first mindset and a passion for building robust, scalable systems that reveal

issues before our customers do.

As a Software Engineer, Test & Infrastructure II, you will be doing both English

and Spanish QA testing of call flows and writing automated test cases.

Please note: to be considered for this position, you must be fluent in English

and Spanish.

What You’ll Do

* Design and Extend Automation Frameworks: Build maintainable, modular test
infrastructure in Python, Perl, Java, or Ruby that adapts to evolving APIs
and systems.
* Develop Advanced Test Suites: Own automation for complex functional,
integration, and regression scenarios across distributed microservices and
telephony systems.
* Validate Real-Time Systems: Contribute to test harnesses that validate
signaling flows (SIP, RTP, SDP, WebRTC) and API transactions under varying
network conditions.
* Enhance CI/CD Integration: Implement, optimize, and maintain automated test
pipelines in Jenkins or similar systems, including containerized and
Kubernetes-based environments.
* Collaborate Across Disciplines: Partner with developers, QA peers, and DevOps
engineers to ensure tests are integrated early in the release cycle and
deliver meaningful insights.
* Analyze Failures & Root Causes: Use log aggregation tools, packet captures,
and dashboards (e.g., Kibana, Grafana) to diagnose failures and improve
coverage or resiliency.
* Contribute to Test Data & Metrics: Work with SQL and NoSQL databases to
generate and validate test data, interpret automation results, and measure
performance.
* Mentor & Share Knowledge: Help guide junior engineers in automation
practices, framework design, and debugging strategies.
* Drive Continuous Improvement: Identify gaps in test coverage, reliability,
and efficiency—propose and implement technical solutions that raise QA
maturity.

Qualifications

- We encourage you to apply if you think your experience may be a
match, even if you do not meet all of the qualifications.
* Bachelor's degree in Computer Science/Engineering or a related field, or
equivalent experience
* Experience: Typically, 2–5 years in software development, test automation, or
QA infrastructure engineering.
* Programming Skills: Strong proficiency in one or more of Ruby, Java, C#/.NET,
C++, Perl, Python, or JavaScript
* Frameworks & Tools: Experience with JUnit, TestNG, PyTest, RSpec, Cucumber,
or equivalent automation frameworks.
* CI/CD & Containers: Working experience with Jenkins (or similar), Docker, and
basic Kubernetes workflow (jobs, pods, Helm charts).
* Systems Knowledge: Familiarity with distributed architectures, API testing,
and network-level debugging.
* Telecom/Media (Preferred): Exposure to SIP/SDP/RTP, WebRTC, or similar
signaling and media systems.
* Databases: Solid understanding of SQL and NoSQL databases for data-driven
testing.
* Analytical Skills: Strong problem-solving mindset, able to triage and isolate
issues across multiple layers of the stack.
* Collaboration: Experience in Agile environments; comfortable contributing to
cross-functional sprint work, code reviews, and retrospectives.
\n
$89,400 - $116,400 a year
The base salary range provided is determined by market data matched to the job
description and the level of the position, based in our industry and the
Chicagoland area. We often consider candidates who do not meet all the
qualifications listed in the job description (i.e., more or less years of
experience, etc.). Therefore, an offer for this position may differ from the
base salary range provided depending on the qualifications/skills of the
candidate. In this case, an updated pay scale would be provided.
\n
WHO WE ARE
At Vail, we believe in the unique power of voice interactions to create more
expressive, more intimate, and more efficient interpersonal interactions. Using
Vail technology, we make millions of voice interactions better every day. We
process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times,
when someone calls a customer support hotline, Vail is routing or interacting
with that call.
We are rapidly growing across multiple dimensions, including our customer base,
the scope of products we offer, and the size of our team. Now is the right time
for a strong candidate to join and grow with us. We have a supportive culture
where employees are encouraged to achieve both personal and team goals because
we believe growth leads to both business impact and personal fulfillment.
We offer competitive compensation and affordable benefits with flexibility and
choice to meet individual and family (including Domestic Partnerships) needs,
including:
* Multiple medical, dental, and vision plan options
* Company-paid life insurance, short and long-term disability
* 401(k) savings plan with company match (50% on first 6% of employee
contribution)
* 35 days total annual PTO
* Annual Bonus Program
* Paid maternity and paternity leave
* Relocation allowance
* Employee referral bonus
* Gym membership
* Technical and Professional Development stipend
We are striving to implement and sustain an inclusive and equitable work
environment for all employees by sourcing underrepresented groups and
continually empowering those individuals within our organization to further
enrich Vail’s communication solutions. We recognize that equitable and unique
individuals benefit our teams’ problem-solving, innovation, and development
efforts.
Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding
are conducted in our offices when possible. We observe a hybrid work format that
provides employees with the flexibility to collaborate with team members based
on business needs.

Which skills does this role require?

PythonPerlJavaRubyAutomationCI/CDDockerKubernetesTelecomDebuggingSoftware EngineerTest AutomationQA EngineeringAutomation FrameworksJenkinsTelephony SystemsPerformance TestingMedia QualityTest DataMetricsContinuous ImprovementMentoringKnowledge SharingJavaScriptC#

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