Marketing Cloud Engineer

Classification Title:

IT Generalist II

Classification Minimum

Requirements

• Bachelor's degree in an appropriate area and two years of relevant experience;
• or an equivalent combination of education and experience.

Job Description

The Marketing Cloud Engineer is responsible for oversight, creation and

execution of content for the University of Florida Advancement’s (UFA) Web

communications, email marketing and digital assets. Reporting to the Director of

E-Commerce & Marketing Cloud Architect, this position will collaborate with

other members of UFA’s communications, development and alumni departments to

ensure seamless, creative and impactful messaging across platforms. The

Assistant Director will guide e-communications developed by decentralized units

to ensure they are in compliance with UFA’s editorial guidelines, messaging and

visual identity standards. In addition, the incumbent will play a key role in

executing UFA’s digital strategy, which will require an understanding of best

practices in content development, information technology and architecture, site

design, search-engine optimization and web analytics, along with strong

consensus-building skills.

Marketing Cloud Administration

* Assist in the administration of UF Advancement’s Marketing Cloud instance,

including setup, maintenance, and account/access management.

* Serve as a resource for Marketing Cloud expertise, collaborating with

Communications and other UFA units on platform initiatives.

* Develop, test, and implement Marketing Cloud solutions based on project

requirements, ensuring quality and consistency.

* Oversee the integrity of the Marketing Cloud data structure and manage data

extensions to support marketing and communication needs.

* Monitor email deliverability and ensure compliance with CAN-SPAM and other

legal requirements.

* Develop and maintain automations, journeys, and personalization strategies

using AMPscript and other tools to optimize email campaigns.

* Assist in the management of any current or future Marketing Cloud subsystems,

including Marketing Cloud Intelligence, Distributed Marketing, and

Interaction Studio.

* Ensure alignment of Marketing Cloud operations with UFA and UF requirements

and industry best practices.

E-Commerce

* Assist with managing e-commerce platforms, including the online giving

system, digital event marketing tools, and auction solutions.

* Provide technical support and troubleshooting for e-commerce systems,

including the UF Foundation’s credit card gateway (currently CyberSource).

* Collaborate with stakeholders to refine e-commerce strategies, focusing on

donor experience, conversion rates, and reducing cart abandonment.

* Partner with the Director of E-Commerce to evaluate new or enhanced

e-commerce solutions to meet the organization’s goals.

Digital Automation & Analytics

* Build and maintain automated data integrations between Marketing Cloud and

other platforms, including CRM, online giving, and web applications.

* Design and optimize Marketing Cloud journeys to deliver strategic donor

touchpoints and ensure consistent engagement.

* Analyze and report on campaign performance using Marketing Cloud Intelligence

and Google Analytics.

* Create custom coding solutions to enhance automation and personalization in

email marketing.

* Provide data-driven insights and recommendations to improve digital

engagement strategies.

Digital Application Administration

* Support the administration of UF Advancement’s web presences, including CMS

management, backend configuration, and troubleshooting.

* Assist in the maintenance of on-premises web environments, ensuring security

and stability.

* Partner with teams to enhance digital content delivery and overall website

performance.

* Collaborate with the Senior Director of Development Information Systems to

ensure digital platforms meet organizational needs.

Web Security

* Support web security initiatives across UFF/UFAA properties, including

auditing and compliance monitoring.

* Liaise with UFIT and other teams to manage SSL certificates and implement

secure practices.

* Ensure compliance with PCI DSS standards and organizational policies related

to web and email security.

Expected Salary:

$75,000 – 85,000 annually, commensurate with education and experience. The

University of Florida offers a competitive benefits package including:

* Affordable State Health Plans: Medical, Dental, and Vision Insurance

* Comprehensive Coverage: Life and Disability Insurance

* Secure Retirement Options: Generous plans to safeguard your future

* Paid Time Off: Including 11 paid holidays, as well as family, sick, and

vacation leave

* Professional and Personal Growth: Opportunities through UF Training &

Organization Development, leadership development, LinkedIn learning, and more

* Tuition Assistance: Benefit from the UF Employee Education Program

* PSLF Eligibility: We are a Public Service Loan Forgiveness Eligible Employer

Click here [https://hr.ufl.edu/benefits/] to learn more.

Required

Qualifications

• Bachelor's degree in an appropriate area and two years of relevant experience;
• or an equivalent combination of education and experience.
• A valid Florida driver's license is required.
• Preferred:
• The ideal candidate will possess:
• * Degree in communications, public relations, marketing or related field with
• writing abilities.
• * Five years of experience producing and directing digital communications;
• supervisory experience.
• * Knowledge of content development, information technology and architecture,
• site design, search-engine optimization and Web analytics.
• * Prior experience in communications in development, fundraising, higher
• education or related areas, and knowledge of advancement philosophy and
• practices.
• * Effective time management and organizational skills.
• * Exceptional written and verbal communication skills, strong interpersonal
• abilities, and the capacity to engage effectively and collaboratively with a
• wide range of individuals are essential.
• * Support the University’s commitment to creating a respectful and
• collaborative work environment that values integrity, professionalism, and
• mutual respect in all interactions.
• * Excellent planning and digital project management skills.
• * The ability to solve problems, using investigative research and analytical
• skills to develop and implement creative solutions.
• * The ability to take initiative, accurately establish priorities, complete
• complex assignments with urgency and accuracy, and adapt quickly to changing
• needs and conflicting challenges.
• * Strong knowledge of various digital communications and social media software
• and platforms, including content management systems and digital publishing
• tools.
• * A sophisticated understanding of digital audiences and fluency in best
• practice tools and techniques for digital communications.
• * The ability and willingness to travel. A valid driver license and good
• driving record are essential.
• *Business expenses are reimbursed through a standard accounting system. The
• ability to pay expenses using your own personal credit card or funds and have
• them reimbursed is essential.
• Special Instructions to Applicants:
• To be considered for this opportunity, you must upload your cover letter, resume
• and three references. Application must be submitted by 11:55 p.m. (ET) of the
• posting end date.
• Work sponsorship is not available for this position.
• Health Assessment Required: No