Cloud Network Engineer

Position Overview

The Cloud Services Network Engineer supports the Thrive Cloud platform by assisting with day-to-day network operations, firewall administration, troubleshooting, and project delivery. This role is suitable for an engineer with approximately 2–3 years of hands-on networking experience, a strong CCNA-level understanding of networking fundamentals, and good practical experience working with Fortinet firewalls.

The role will work closely with senior network engineers to maintain reliable, secure, and well-documented network services across Thrive environments.

Required Qualifications & Experience

2–3 years of hands-on experience in network support, network administration, or junior network engineering

Cisco CCNA certification or equivalent CCNA-level networking knowledge

Good practical experience administering Fortinet firewalls, including policies, NAT, VPNs, and basic troubleshooting

Experience supporting LAN, WAN, firewall, and internet connectivity issues in a business or service provider environment

Degree, diploma, apprenticeship, or equivalent practical experience in information technology, networking, or a related field

Primary Responsibilities

Assist with the day-to-day support, maintenance, and monitoring of Thrive Cloud network infrastructure

Support Fortinet firewall administration, including firewall policies, address objects, NAT rules, VPN configuration checks, and log review

Troubleshoot common network issues involving routing, switching, DNS, DHCP, VLANs, VPNs, and firewall access rules

Work with senior engineers to implement approved network changes and project tasks

Follow change control processes, document work clearly, and update tickets with accurate technical notes

Participate in incident response and escalation activities, with guidance from senior network engineers where required

Required Technical Competencies

Core Networking Knowledge

Solid understanding of TCP/IP, subnetting, VLANs, routing, switching, DNS, DHCP, NAT, and basic network security concepts

Working knowledge of common switching concepts such as ARP, STP, trunks, access ports, EtherChannel/LACP, and basic redundancy

Basic routing knowledge including static routing, default routes and BGP

Ability to use common troubleshooting tools such as ping, traceroute, packet capture, interface counters, logs, and monitoring dashboards

Fortinet Firewall Experience

Good hands-on experience with FortiGate firewall administration and troubleshooting

Ability to review and update firewall policies, address objects, services, schedules, and security profiles under guidance

Understanding of source NAT, destination NAT, VIPs, and basic policy troubleshooting

Experience supporting site-to-site IPSec VPNs, including phase 1 and phase 2 checks, tunnel status, and log review

Awareness of Fortinet features such as virtual domains, high availability, FortiAnalyzer, and FortiManager is desirable

Equipment and Infrastructure Experience

Experience supporting Cisco switches and routers in access, distribution, or small datacenter environments

Basic experience with rack-mounted network hardware, cabling standards, patching, and datacenter support processes

Experience using monitoring tools such as SolarWinds, PRTG, N-able, or similar platforms to identify and investigate alerts

Soft Skills

Clear verbal and written communication skills, including the ability to explain technical issues in tickets and handovers

Willingness to learn from senior engineers and follow established standards, processes, and change controls

Good troubleshooting mindset with attention to detail and the ability to work through issues methodically

Ability to work collaboratively in a team environment and escalate appropriately when additional support is required

Base Salary Range: $80K -$115K (bonus eligible)

Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.