Senior Application Support Engineer / Site Reliability Engineer (SRE)

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and

supportive team, and receive investment in your professional development? At

DTCC, we are at the forefront of innovation in the financial markets. We are

committed to helping our employees grow and succeed. We believe that you have

the skills and drive to make a real impact. We foster a thriving internal

community and are committed to creating a workplace that looks like the world

that we serve.

The Information Technology group delivers secure, reliable technology solutions

that enable DTCC to be the trusted infrastructure of the global capital markets.

The team delivers high-quality information through activities that include

development of essential, building infrastructure capabilities to meet client

needs and implementing data standards and governance.

Pay and

Benefits

* Competitive compensation, including base pay and annual incentive

* Comprehensive health and life insurance and well-being benefits, based on

location

* Pension / Retirement benefits

* Paid Time Off and Personal/Family Care, and other leaves of absence when

needed to support your physical, financial, and emotional well-being.

* DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote

(onsite Tuesdays, Wednesdays and a third day unique to each team or

employee).

The Impact You Will Have in This Role

As a Senior Application Support Engineer, you will help power DTCC's global

financial markets infrastructure by ensuring the reliability, availability, and

performance of Institutional Trade Processing (ITP) platforms that support

cross-border equity and debt trade processing and settlement.

Leveraging Site Reliability Engineering (SRE) principles, you will support a

portfolio of 40+ mission-critical applications across a modern ecosystem of AWS,

OpenShift Container Platform (OCP), Kafka, IBM MQ, and distributed systems. You

will play a key role in driving operational excellence, improving resiliency,

reducing operational risk, and advancing automation across critical trade

processing platforms.

Working closely with globally distributed teams across Application Development,

Infrastructure, Cloud, Network, and Operations, you will help deliver stable,

scalable, and highly available services that support DTCC's mission-critical

business functions.

Your Primary

Responsibilities

• Production Reliability & Incident Management
• * Ensure the availability, stability, and performance of mission-critical
• applications.
• * Lead incident response, troubleshooting, and root cause analysis (RCA)
• activities.
• * Drive preventative solutions that improve resiliency and reduce recurring
• issues.
• Operational Excellence & Resiliency
• * Support application recovery, failover, disaster recovery (DR), and business
• continuity activities.
• * Maintain operational readiness across a portfolio of enterprise applications.
• * Support critical processing schedules and service-level commitments.
• Change, Release & Automation
• * Support application deployments, releases, and vendor upgrades.
• * Drive automation initiatives that improve efficiency and reduce operational
• risk.
• * Enhance monitoring, alerting, observability, and operational tooling.
• Collaboration & Governance
• * Partner with Development, Infrastructure, Cloud, Database, Network, Security,
• and Product teams to ensure platform reliability.
• * Support audit, risk, compliance, and operational control requirements.
• * Build strong partnerships across globally distributed teams to drive
• continuous improvement.

Qualifications

• * Bachelor’s degree preferred or equivalent practical experience
• * 6–8 years of experience supporting enterprise applications in complex
• production environments
• Talents Needed for Success:
• Core Technologies
• * Java/J2EE
• * Oracle, SQL, DB2
• * IBM MQ, Kafka
• * Splunk, Grafana, AutoSys
• * ServiceNow and ITIL
• * Linux/Unix
• * AWS
• Required Experience
• * Strong understanding of Site Reliability Engineering (SRE) principles,
• including reliability, observability, automation, and incident prevention.
• * Experience supporting enterprise-scale, distributed applications in
• production environments.
• * Experience with cloud technologies and modern infrastructure platforms.
• * Understanding of messaging systems, middleware, and integration technologies
• (IBM MQ, Kafka, IIB, or similar).
• * Exposure to container platforms such as OpenShift, Kubernetes, or Docker.
• * Strong troubleshooting, analytical, and problem-solving skills.
• Preferred skills
• * Kafka and event-driven architecture experience.
• * Mainframe exposure (JCL, batch processing, job monitoring).
• * Python or other scripting languages.
• * Financial Services, Capital Markets, or Securities Processing experience.
• * AI-driven automation or operational efficiency initiatives.
• * Enterprise integration and distributed processing platforms.
• The salary range is indicative for roles at the same level within DTCC across
• all US locations. Actual salary is determined based on the role, location,
• individual experience, skills, and other considerations. We are an equal
• opportunity employer and value diversity at our company. We do not discriminate
• on the basis of race, religion, color, national origin, sex, gender, gender
• expression, sexual orientation, age, marital status, veteran status, or
• disability status. We will ensure that individuals with disabilities are
• provided reasonable accommodation to participate in the job application or
• interview process, to perform essential job functions, and to receive other
• benefits and privileges of employment. Please contact us to request
• accommodation.
• With over 50 years of experience, DTCC is the premier post-trade market
• infrastructure for the global financial services industry. From 20 locations
• around the world, DTCC, through its subsidiaries, automates, centralizes, and
• standardizes the processing of financial transactions, mitigating risk,
• increasing transparency, enhancing performance and driving efficiency for
• thousands of broker/dealers, custodian banks and asset managers. Industry owned
• and governed, the firm innovates purposefully, simplifying the complexities of
• clearing, settlement, asset servicing, transaction processing, trade reporting
• and data services across asset classes, bringing enhanced resilience and
• soundness to existing financial markets while advancing the digital asset
• ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued
• at U.S. $3.7 quadrillion and its depository subsidiary provided custody and
• asset servicing for securities issues from over 150 countries and territories
• valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through
• locally registered, licensed, or approved trade repositories, processes more
• than 25 billion messages annually. To learn more, please visit us
• at www.dtcc.com [http://www.dtcc.com/] or connect with us on LinkedIn
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• DTCC proudly supports Flexible Work Arrangements favoring openness and gives
• people freedom to do their jobs well, by encouraging diverse opinions and
• emphasizing teamwork. When you join our team, you’ll have an opportunity to
• make meaningful contributions at a company that is recognized as a thought
• leader in both the financial services and technology industries. A DTCC career
• is more than a good way to earn a living. It’s the chance to make a difference
• at a company that’s truly one of a kind.
• Learn more about Clearance and Settlement by clicking here
• [https://www.dtcc.com/clearance-settlement-guide/index.html#/dashboard].
• Serves as a dedicated technology resource for advancing DTCC’s business
• opportunities and providing industry thought leadership for leveraging new
• technology. The goal of this new department is to partner internally with IT,
• our business and regulatory divisions and externally with clients, regulators,
• and fintech vendors, to help build new platforms and business models to advance
• DTCC’s mission to support the financial markets.