Lead Systems Engineer

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and

supportive team, and receive investment in your professional development? At

DTCC, we are at the forefront of innovation in the financial markets. We are

committed to helping our employees grow and succeed. We believe that you have

the skills and drive to make a real impact. We foster a thriving internal

community and are committed to creating a workplace that looks like the world

that we serve.

The Information Technology group delivers secure, reliable technology solutions

that enable DTCC to be the trusted infrastructure of the global capital markets.

The team delivers high-quality information through activities that include

development of essential, building infrastructure capabilities to meet client

needs and implementing data standards and governance.

Pay and

Benefits

* Competitive compensation, including base pay and annual incentive

* Comprehensive health and life insurance and well-being benefits, based on

location

* Pension / Retirement benefits

* Paid Time Off and Personal/Family Care, and other leaves of absence when

needed to support your physical, financial, and emotional well-being.

* DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote

(onsite Tuesdays, Wednesdays and a third day unique to each team or

employee).

The Impact you will have in this role:

The Lead Infrastructure Services Engineer is a senior technical role responsible

for supporting the modernization, stability, and performance of the enterprise

Digital Workplace virtual infrastructure. This position plays a critical role in

operationalizing and optimizing end‑user computing (EUC) platforms toward

Microsoft Azure‑based services, including Azure Virtual Desktop (AVD) and

Windows 365, while ensuring a secure, resilient, and high‑quality user

experience.

The role operates at the highest technical level, providing third‑level

engineering support for virtual desktops and serving as a technical authority

across the full lifecycle of platform design, implementation, optimization, and

operational support. The engineer works in close partnership with DWS

architecture and key stakeholders to deliver and operationalize cloud‑aligned

solutions that drive Digital Workplace Service modernization outcomes.

Your Primary

Responsibilities

• * Serves as a third level technical support Engineer for day-to-day activities,
• analysis, troubleshooting and is responsible for the integrity and
• reliability of the VDI environments.
• * Serves as a subject matter expert in Microsoft Azure Services, Windows 365,
• Azure Virtual Desktop (AVD) and Microsoft Entra.
• * Responsible for supporting the implementation of new systems, upgrades, and
• modifications. Will also participate in planning, testing, coordinating, and
• scheduling. Will ensure that change management and defined security
• procedures for all assigned systems are executed in accordance with client
• policies and procedures.
• * Minimizes client service interruptions through early identification and
• resolution of problems. Analyzes monitoring and maintenance data and
• implements changes as required to achieve optimum performance. Makes and
• implements recommendations for resources required to maintain and/or expand
• service levels.
• * Leverages automation and scripting to standardize, accelerate, and scale
• operational workflows across the Digital Workplace virtual infrastructure,
• supporting both new implementations and repetitive support tasks.
• * Deploy, Configure, and Maintain iGel OS platform and support endpoint
• management with automated processes for installation of updates and
• configuration.
• * Performs routine system analysis, develops reporting metrics, performs
• proactive and predictive analysis, documentation, testing, implementation,
• and on-going support. Responsible for problem management activities,
• providing tier-three support for incident and problem resolution.
• * Extensive interfacing, collaboration, and coordination of efforts with
• vendors and other departments in the company
• * Provides training to Help Desk team members, Operations staff and Level 1-2
• Engineers, as needed
• * Must be flexible and be available to provide off-hours support when required
• and be a part of a 24/7 On-Call rotation
• * Aligns risk and control processes into day to day responsibilities to monitor
• and mitigate risk; escalates appropriately

Qualifications

• * Minimum of 6 years of related experience
• * Bachelor's degree preferred or equivalent experience
• Talents Needed for Success:
• * Minimum of 5 years’ experience in Desktop and Remote Access Technologies
• including VDI and Citrix Cloud
• * Subject Matter Expert with 5+ years of experience in the following Citrix
• technologies: CVAD (Citrix Virtual Applications and Desktops), NetScaler,
• Provisioning Services, Machine Creation Services, Cloud Services and
• Storefront servers.
• * 5 + Years’ experience with Microsoft Windows Server and Workstation
• technologies
• * Strong knowledge of Microsoft Azure Cloud Services, Infrastructure services
• such as Networking, Print and File Services, Storage Services, Security
• Services and Active Directory Policy management.
• * Microsoft Azure services
• (design/implementation/optimization/troubleshooting)
• * Azure Virtual Desktop (AVD) (host pools, images, scaling, FSLogix,
• monitoring, performance)
• * Windows 365 and Azure Virtual Desktop (AVD) (use cases, integration,
• connectivity, support model)
• * Networking for cloud/VDI (VNets, DNS, NSGs, firewall/proxy,
• latency/bandwidth)
• * Microsoft Entra (Entra ID) (Conditional Access, MFA, governance,
• integration for virtual desktops)
• * Strong knowledge of IGEL platform:
• * OS Base Build & Configuration
• * Authorization & Authentication
• * Support and Management of the endpoint devices including maintenance
• * Knowledge of SysTrack monitoring tools, Microsoft SQL Server, and IIS.
• * Strong background in Ivanti formerly known as AppSense Management Suite and
• Storage Area Networks
• * Knowledge of PowerShell scripting
• * Strong project management and leadership skills
• * Self-starter, independent worker, and team player
• * Good written and verbal communication skills
• * Working knowledge of the ITIL framework
• * Knowledge and expertise in disaster recovery procedures
• The salary range is indicative for roles at the same level within DTCC across
• all US locations. Actual salary is determined based on the role, location,
• individual experience, skills, and other considerations. We are an equal
• opportunity employer and value diversity at our company. We do not discriminate
• on the basis of race, religion, color, national origin, sex, gender, gender
• expression, sexual orientation, age, marital status, veteran status, or
• disability status. We will ensure that individuals with disabilities are
• provided reasonable accommodation to participate in the job application or
• interview process, to perform essential job functions, and to receive other
• benefits and privileges of employment. Please contact us to request
• accommodation.
• With over 50 years of experience, DTCC is the premier post-trade market
• infrastructure for the global financial services industry. From 20 locations
• around the world, DTCC, through its subsidiaries, automates, centralizes, and
• standardizes the processing of financial transactions, mitigating risk,
• increasing transparency, enhancing performance and driving efficiency for
• thousands of broker/dealers, custodian banks and asset managers. Industry owned
• and governed, the firm innovates purposefully, simplifying the complexities of
• clearing, settlement, asset servicing, transaction processing, trade reporting
• and data services across asset classes, bringing enhanced resilience and
• soundness to existing financial markets while advancing the digital asset
• ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued
• at U.S. $3.7 quadrillion and its depository subsidiary provided custody and
• asset servicing for securities issues from over 150 countries and territories
• valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through
• locally registered, licensed, or approved trade repositories, processes more
• than 25 billion messages annually. To learn more, please visit us
• at www.dtcc.com [http://www.dtcc.com/] or connect with us on LinkedIn
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• DTCC proudly supports Flexible Work Arrangements favoring openness and gives
• people freedom to do their jobs well, by encouraging diverse opinions and
• emphasizing teamwork. When you join our team, you’ll have an opportunity to
• make meaningful contributions at a company that is recognized as a thought
• leader in both the financial services and technology industries. A DTCC career
• is more than a good way to earn a living. It’s the chance to make a difference
• at a company that’s truly one of a kind.
• Learn more about Clearance and Settlement by clicking here
• [https://www.dtcc.com/clearance-settlement-guide/index.html#/dashboard].
• Serves as a dedicated technology resource for advancing DTCC’s business
• opportunities and providing industry thought leadership for leveraging new
• technology. The goal of this new department is to partner internally with IT,
• our business and regulatory divisions and externally with clients, regulators,
• and fintech vendors, to help build new platforms and business models to advance
• DTCC’s mission to support the financial markets.