Application Support Engineer- Second Shift

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and

supportive team, and receive investment in your professional development? At

DTCC, we are at the forefront of innovation in the financial markets. We are

committed to helping our employees grow and succeed. We believe that you have

the skills and drive to make a real impact. We foster a thriving internal

community and are committed to creating a workplace that looks like the world

that we serve.

The Information Technology group delivers secure, reliable technology solutions

that enable DTCC to be the trusted infrastructure of the global capital markets.

The team delivers high-quality information through activities that include

development of essential, building infrastructure capabilities to meet client

needs and implementing data standards and governance.

Pay and

Benefits

* Competitive compensation, including base pay and annual incentive

* Comprehensive health and life insurance and well-being benefits, based on

location

* Pension / Retirement benefits

* Paid Time Off and Personal/Family Care, and other leaves of absence when

needed to support your physical, financial, and emotional well-being.

* DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote

(onsite Tuesdays, Wednesdays and a third day unique to each team or

employee).

The Impact You Will Have in This Role

As a Application Support Engineer, you will play a critical role in ensuring the

reliability, resiliency, and operational excellence of DTCC's Institutional

Trade Processing (ITP) platforms that support global cross-border equity and

debt trade processing and settlement.

Leveraging Site Reliability Engineering (SRE) principles, you will drive

stability and continuous improvement across a complex ecosystem of distributed

systems, cloud technologies, OpenShift Container Platform (OCP), and enterprise

messaging platforms. Your work will help reduce operational risk, improve system

availability, automate manual processes, and strengthen the reliability of

business-critical services.

Supporting a portfolio of 40+ mission-critical applications, you will partner

with globally distributed teams across Application Development, Infrastructure,

Network, Cloud, and Operations to deliver seamless production support, rapid

incident resolution, and continuous service modernization.

Your Primary

Responsibilities

• Site Reliability Engineering & Production Support
• * Monitor application and platform health, proactively identifying and
• resolving reliability risks.
• * Lead incident response, troubleshooting, and root cause analysis (RCA)
• activities for critical production issues.
• * Drive preventative actions and service improvements to reduce recurring
• incidents and improve system stability.
• * Assess business impact and coordinate resolution efforts across technology
• and business teams.
• Application Reliability & Operational Excellence
• * Ensure application availability, performance, and resiliency across
• production environments.
• * Execute application recovery, failover, restart, and availability management
• procedures.
• * Support critical processing schedules and operational commitments.
• Knowledge Management & Operational Readiness
• * Maintain and update support runbooks, knowledge articles, SOPs, and
• troubleshooting guides.
• * Ensure documentation remains current and audit-ready.
• * Establish escalation paths and SME contact information.
• Change, Release & Deployment Management
• * Support application releases, vendor upgrades, and production deployments.
• * Validate implementation readiness and ensure successful deployment outcomes.
• * Partner with development teams to improve release quality and operational
• readiness.
• Disaster Recovery & Business Continuity
• * Execute Disaster Recovery (DR) procedures during planned tests and unplanned
• events.
• * Maintain DR scripts and evidence required for BCM and audit compliance.
• * Participate in resilience and recovery exercises.
• Automation & Continuous Improvement
• * Identify and implement automation opportunities to reduce manual effort and
• improve operational efficiency.
• * Enhance monitoring, observability, alerting, and support tooling.
• * Drive continuous improvement initiatives using SRE and operational best
• practices.
• Disaster Recovery & Business Resiliency
• * Execute and support disaster recovery (DR) testing, recovery procedures, and
• resilience exercises.
• * Maintain recovery documentation, scripts, and audit evidence required for
• business continuity and regulatory compliance.
• Cross-Functional Collaboration
• * Partner with Application Development, Infrastructure, Database, Cloud,
• Security, and Product teams to ensure service reliability.
• * Serve as a key stakeholder during major incidents, change events, and
• operational reviews.
• * Build strong relationships across global teams to drive operational
• excellence and service improvements.
• Governance, Risk & Compliance
• * Support audits, control testing, and evidence collection activities.
• * Ensure operational processes align with security, risk, and compliance
• requirements.
• * Maintain strong control practices that support DTCC's operational resilience
• objectives. Collaboration & Stakeholder Management

Qualifications

• * Bachelor’s degree preferred or equivalent practical experience
• * 4 years of software engineering experience developing enterprise
• applications.
• Shift information –
• * Second Shift (EST)
• * Monday – Friday
• * 3:00 PM – 11:00 PM EST
• Talents Needed For Success:
• Core Technologies
• * Java/J2EE
• * Oracle, SQL, DB2
• * IBM MQ, Kafka
• * Splunk, Grafana, AutoSys
• * ServiceNow and ITIL processes
• Platform Experience
• * Linux/Unix
• * AWS or cloud-based environments
• Required Experience
• * Strong understanding of Site Reliability Engineering (SRE) principles,
• including reliability, observability, automation, and incident prevention.
• * Experience supporting distributed systems and enterprise-scale applications.
• * Experience with AWS or cloud-based environments.
• * Understanding of messaging systems, middleware, networking, or integration
• platforms (IBM MQ, Kafka, IIB, or similar).
• * Exposure to containers and orchestration technologies such as Kubernetes,
• Docker, and OpenShift.
• * Scripting or programming experience using Python or similar languages.
• * Knowledge of financial services, securities processing, or capital markets
• environments.
• * Strong problem-solving skills with a focus on operational excellence,
• automation, and continuous improvement.
• Preferred skills
• * Exposure to mainframe environments, including batch processing, job
• monitoring, and JCL.
• * Experience supporting Kafka-based applications and event-driven
• architectures.
• * Exposure to AI-driven automation or operational efficiency initiatives in
• production support environments.
• * Understanding of enterprise integration and distributed processing platforms.
• The salary range is indicative for roles at the same level within DTCC across
• all US locations. Actual salary is determined based on the role, location,
• individual experience, skills, and other considerations. We are an equal
• opportunity employer and value diversity at our company. We do not discriminate
• on the basis of race, religion, color, national origin, sex, gender, gender
• expression, sexual orientation, age, marital status, veteran status, or
• disability status. We will ensure that individuals with disabilities are
• provided reasonable accommodation to participate in the job application or
• interview process, to perform essential job functions, and to receive other
• benefits and privileges of employment. Please contact us to request
• accommodation.
• With over 50 years of experience, DTCC is the premier post-trade market
• infrastructure for the global financial services industry. From 20 locations
• around the world, DTCC, through its subsidiaries, automates, centralizes, and
• standardizes the processing of financial transactions, mitigating risk,
• increasing transparency, enhancing performance and driving efficiency for
• thousands of broker/dealers, custodian banks and asset managers. Industry owned
• and governed, the firm innovates purposefully, simplifying the complexities of
• clearing, settlement, asset servicing, transaction processing, trade reporting
• and data services across asset classes, bringing enhanced resilience and
• soundness to existing financial markets while advancing the digital asset
• ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued
• at U.S. $3.7 quadrillion and its depository subsidiary provided custody and
• asset servicing for securities issues from over 150 countries and territories
• valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through
• locally registered, licensed, or approved trade repositories, processes more
• than 25 billion messages annually. To learn more, please visit us
• at www.dtcc.com [http://www.dtcc.com/] or connect with us on LinkedIn
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• DTCC proudly supports Flexible Work Arrangements favoring openness and gives
• people freedom to do their jobs well, by encouraging diverse opinions and
• emphasizing teamwork. When you join our team, you’ll have an opportunity to
• make meaningful contributions at a company that is recognized as a thought
• leader in both the financial services and technology industries. A DTCC career
• is more than a good way to earn a living. It’s the chance to make a difference
• at a company that’s truly one of a kind.
• Learn more about Clearance and Settlement by clicking here
• [https://www.dtcc.com/clearance-settlement-guide/index.html#/dashboard].
• Serves as a dedicated technology resource for advancing DTCC’s business
• opportunities and providing industry thought leadership for leveraging new
• technology. The goal of this new department is to partner internally with IT,
• our business and regulatory divisions and externally with clients, regulators,
• and fintech vendors, to help build new platforms and business models to advance
• DTCC’s mission to support the financial markets.