Principal Technical Program Manager at Swiftkey

About the role

What will you do at Swiftkey?

Build, grow, and retain a high-performing, inclusive team of Technical Program Managers. Provide strategic direction to cross-divisional teams partnering with Software and Hardware Engineering to design and deliver scalable technical solutions across Azure service and infrastructure expansion. Drive cross-divisional alignment on success criteria, business impact (e.g., ROI, time-to-market), and roadmap execution, ensuring alignment across product and release plans.

Oversee end-to-end program execution, including roadmap delivery, dependency management, project schedules, and staging and implementation plans; ensure teams are held accountable to governance processes and standards. Partner with Engineering, Data Science, and other stakeholders to define, track, and improve key performance metrics (e.g., reliability, efficiency, adoption), and drive data-informed decision-making.

Ensure teams own the customer supportability experience, including monitoring product usage, conducting root-cause analysis for live-site incidents, and driving improvements in system reliability and operational excellence. Lead continuous improvement initiatives by validating use cases, forming hypotheses, running experiments, and iterating to improve system performance and business outcomes.

Champion scalable innovation, including the application of Generative AI and automation to improve engineering velocity, planning efficiency, and operational insights. Act as a visible culture and leadership exemplar, driving accountability, inclusion, and high standards across teams and organizations. 6+ years of experience managing cross-functional and/or cross-team projects.

Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. Bachelor's Degree AND 15+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience. 10+ years of experience managing cross-functional and/or cross-team projects. 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

Technical Program Management M6 - The typical base pay range for this role across the U.S. is USD $165,600 - $296,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $220,800 - $331,200 per year. Certain roles may be eligible for benefits and other compensation.

Which skills does this role require?

AzureLLMsProduct Strategy

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