Automation Engineer

About the role

The Automation Engineer is responsible for building the technical foundation of

our customer experience organization. In this role, you'll identify manual,

repetitive work across how we onboard, support, and retain customers — and help

engineer better solutions. You'll work on tools, integrations, and automated

workflows that make our team more efficient and our customers more

self-sufficient. This is a hands-on builder role where you'll grow your skills

across real production systems with meaningful impact from day one.

KEY RESPONSIBILITIES

Process and Workflow Automation: Partner with the Customer Success and Support

teams to identify manual processes and build automated replacements that are

reliable and easy to maintain.

Example projects:

* Guided onboarding workflows that walk new customers through implementation

steps and reduce back-and-forth between the customer and our internal team.

* Automated validation of client data during implementation to help customers

complete configuration steps more independently.

* Personalized outreach to accounts showing usage gaps, triggered by predefined

signals.

* Automated collection and categorization of customer feedback across support

channels.

Internal Tool Development: Build and maintain the internal tools our team uses

daily, from data queries to deployed applications.

Example projects:

* A consolidated dashboard showing account health, support queue status,

onboarding stage, and renewal risk.

* Alerting logic that routes the right signal to the right person with a

recommended next action.

* Account briefings that give the success team context before engaging a

flagged customer.

Systems Integration: Connect data sources through APIs so that customer’s

information flows across the organization without manual data entry or

duplication.

Example projects:

* A unified account view joining product usage, support history, and billing

data.

* Real-time sync between the support platform and implementation tracking.

Customer Self-Service and Signal Detection: Contribute to customer-facing tools

and monitoring systems that surface early warning signals from usage and support

data.

Example projects:

* A self-service portal where administrators can run configuration changes and

pull usage reports independently.

* An automated assistant grounded in product documentation and support history

that resolves common technical queries without human escalation.

* A risk identification system that surfaces at-risk accounts before the

renewal window, drawing on usage, support, and billing signals.

REQUIRED QUALIFICATIONS

* A degree in Computer Science, Information Systems, Engineering, or a related

field — or equivalent hands-on experience.

* 1–3 years of experience writing and deploying scripts, automations, or

integrations in a real environment (internships, freelance work, or personal

projects count).

* Proficient in Python and SQL: with the ability to write queries, build basic

scripts, and troubleshoot when something breaks.

* Experience connecting to APIs and working with external data sources.

* Eagerness to own projects end-to-end and see them through production.

Skills and Competencies

* Process Thinking: Ability to look at a manual workflow and identify what

should be automated versus what needs a human.

* Tool Curiosity: Willingness to explore the right tool for each job — whether

that's a script, a low-code platform, or an AI-assisted workflow.

* Technical Foundation: Comfortable with Python, SQL, and APIs, and an

understanding of what your tools are used under the hood.

* Customer Empathy: Build with the end user in mind and care about whether what

you ship actually helps.

* Ownership Mindset: Follow through on what you build and take responsibility

for how it performs.