IT Identity and Access Management (IAM) Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven.

We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

JOB OVERVIEW

The Identity and Access Management (IAM) Engineer is tasked to design, implement, and maintain enterprise IAM systems and processes. This role supports authentication, authorization, provisioning, and governance processes while ensuring compliance with organizational security policies and regulatory requirements.

JOB DUTIES

Design, deploy, and maintain IAM solutions (e.g., Okta, etc.)

Implement Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federation services

Integrate applications with identity providers using SAML, OAuth, OpenID Connect

Manage user lifecycle processes (joiner, mover, leaver)

Automate provisioning and deprovisioning workflows

Maintain role-based access control (RBAC) models

Conduct regular access reviews and certifications

Enforce least-privilege access principles

Support compliance initiatives (SOX, etc.)

Monitor and respond to identity-related security incidents

Maintain audit logs and documentation

Troubleshoot authentication and authorization issues

Provide Tier 2/3 support for IAM-related incidents

Develop and maintain IAM policies, standards, and procedures

Develop scripts and automation using Okta Workflows, PowerShell, Python, or similar languages to automate IAM workflows

Work with APIs for system integrations

Improve IAM operational efficiency through automation

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)

3–7+ years of experience in IAM or related security roles

Demonstrated experience designing and administering enterprise IAM solutions, focused on Okta

Experience supporting cross-functional teams spanning IT, Security, HR, and business units

Familiarity with cloud platforms, including GCP, AWS, or Azure

Okta, Google Auth, Jumpcloud, Auth0

Identity governance and administration (IGA)

Privileged Access Management (PAM)

Okta

Jumpcloud

Familiarity with cloud platforms (GCP, AWS, Azure)

Strong analytical and troubleshooting skills

Understanding of cybersecurity principles

Ability to work cross-functionally with IT, Security, HR, and business teams

Strong documentation and communication skills

Preferred Experience, Qualifications, and Skills

Certified Identity and Access Manager (CIAM)

CISSP

CISM

Additional Information

Remote environment

May require occasional after-hours support

Participation in change management schedules