Customer Success Engineer at Root

About the role

What will you do at Root?

🌍 We’re making security suck less for developers.Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that.

Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead.

We’re building toward self-securing software. Join an all-star team. Take real ownership.

Push boundaries. Build things that matter.As a Customer Success Engineer, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn.

Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.ResponsibilitiesEngage with 'accounts at risk' to prevent churn.Drive product adoption and maximize customer value.Escalate complex issues.Debug and resolve workflow issues.Drive onboarding and deployment for new clients.Deliver training sessions to customer teams.Share customer insights with the product team.

Prior experience in technical support, technical account management, or a similar role.Tech-savvy, with the ability to debug and investigate technical workflows.Strong communication and proactive, with a "get stuff done". Comfortable working independently and managing multiple priorities.Fluent in English.What you can expectShort decision lines. Big ownership.

Shape the projects that matter and ship fast.Grow as fast as we do. Take on more, own more, and carve out your own path.Top-tier tech pay and equity.High trust, strong values, zero corporate BS.Flexibility in working hours.A company that sticks to its values in an open and informal atmosphere.We hire for talent, drive, and potential. Everything else is noise.

Which skills does this role require?

REST APIs

Make your next move

Build a shortlist and prepare

Identify the requirements you can demonstrate, then choose examples from your work to discuss with the hiring team.

Build a focused shortlist before you applyCompare role requirements with your experience and give each application a clear reason.
Practice explaining your experience in an interviewRehearse your answers before meeting the hiring team.

Review the responsibilities and requirements before adding an opening to your shortlist.