Technical Account Manager - US TimeZone

Technical Account Manager - US TimeZone - Rocketlane Technical Account Manager - US TimeZone Job type: Full Time · Department: Post Sales · Work type: On-Site Chennai, Tamil Nadu, India Job details Application form About the Role Rocketlane is looking for a highly motivated Technical Account Manager (TAM) to bridge our customers' success with internal excellence. As a TAM, you will combine deep product expertise, technical acumen, and exceptional communication to drive meaningful customer outcomes.

You’ll collaborate cross-functionally to address complex needs, articulate feature requests, and develop tailored solutions for customers while building long-term partnerships. You are a trusted advisor with a knack for solving problems and delivering results. Whether it's configuring custom workflows, navigating APIs, or guiding customers through technical challenges, you will help unlock value from Rocketlane’s platform.

Responsibilities

• Technical Expertise Master Rocketlane’s product suite to provide unparalleled guidance and support to customers.
• Configure custom workflows and troubleshoot API integrations.
• Diagnose and resolve technical challenges to ensure seamless customer experience.
• Customer Engagement Foster strong relationships by acting as the primary technical point of contact for strategic customers.
• Deliver training sessions to empower customers in using Rocketlane effectively.
• Ensure expectations are set and met through transparent communication and actionable insights.
• Business Alignment Translate customer needs into actionable feedback for Product, Engineering, and other internal teams.
• Guide customers in aligning Rocketlane’s solutions to their business objectives.
• Provide consulting and prescriptive advice to maximize customer adoption.
• Team Collaboration Mentor team members to elevate collective performance.
• Contribute to team morale by leading initiatives that foster process improvements and team collaboration.
• Actively drive feedback loops with Product and Engineering to enhance Rocketlane’s offerings.

Qualifications

• 4-8 years of relevant experience in TAM or Product Consulting roles.
• Expertise in managing high-profile customer accounts, with a proven track record of delivering exceptional results.
• Strong organizational skills and the ability to manage competing priorities effectively.
• Strong solutioning skills with the ability to troubleshoot and resolve complex technical problems.
• Deep understanding of APIs, migrations, and SaaS platforms.
• Demonstrated ability to translate technical jargon into business-friendly communication.
• Excellent written and verbal communication, capable of engaging both technical and non-technical audiences.
• Expertise in rapport building, expectation setting, and managing strategic customer relationships.
• Training and presentation skills to effectively communicate solutions and best practices.
• Confidence to push back where necessary, balanced by a collaborative approach.
• Negotiation skills that drive win-win outcomes.
• A natural mentor who inspires and motivates teams to perform at their best.
• Experience driving cross-functional initiatives and contributing to process improvements.
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