IT Engineer (Voice, Network, Systems & CCaaS)

IT is the operational backbone at Roadrunner. We operate a high-reliability

logistics network where real-time communication, system uptime, and contact

center performance are critical. When voice systems fail or the contact center

degrades, operations slow down immediately. This role exists to ensure that

doesn’t happen. We are looking for a hands-on, high-ownership engineer who can

operate across voice, network, and CCaaS platforms—someone who can design,

stabilize, and evolve systems, not just support them. This is not a

ticket-driven role. This is a role for someone who wants to own outcomes. What

you’ll do 1. Lead voice platform evolution Own and support Cisco voice

environment (CUCM, Unity, Jabber) Drive execution of the Cisco → Microsoft Teams

voice migration Ensure call quality, reliability, and scalability across the

enterprise Troubleshoot complex voice issues across network, carrier, and

platform layers 2. Own and scale CCaaS platform (Five9, Zoom, Nice) Act as a

core technical owner for our CCaaS initiative Lead stabilization and

optimization of the current CCaaS (Five9) environment and future Zoom or Nice

post-deployment Design and improve call flows, routing logic, and agent

experience Support integrations (SSO, voice routing, APIs, backend systems)

Partner with business stakeholders to translate operational needs into technical

solutions 3. Operate across network and connectivity layers Work across network

paths (LAN/WAN, SD-WAN, ISP, SASE) to ensure reliable voice and CCaaS

performance Identify and resolve latency, jitter, and routing issues impacting

real-time systems Partner with network engineering to improve resilience and

performance 4. Build stability and eliminate recurring issues Identify systemic

issues and eliminate root causes Drive automation and operational improvements

Improve monitoring, alerting, and observability across platforms Move

environments from reactive support to predictable, stable operations 5.

Contribute to secure and scalable infrastructure Support security initiatives

(identity, endpoint, monitoring) Ensure platforms are aligned with security and

compliance requirements Design with long-term scalability in mind What you bring

Must-haves (non-negotiable) Proven experience owning voice and CCaaS

platforms—not just supporting them Hands-on experience with Cisco UC (CUCM) and

Microsoft Teams Voice Experience with contact center platforms Strong

understanding of network fundamentals impacting real-time traffic (latency, QoS,

routing) Ability to troubleshoot across multiple layers (endpoint → network →

platform → carrier) Experience supporting or participating in platform

migrations or transformations Nice-to-haves (differentiators) Experience with

Direct Routing, SIP, CUBE, or carrier integrations Exposure to SASE / SD-WAN

(e.g., Cato) Experience integrating CCaaS with CRM or backend systems

Scripting/automation experience (PowerShell, APIs) Experience improving

monitoring/observability (SolarWinds or similar) How you operate You take

ownership and drive issues to resolution You think in systems, not tickets You

are comfortable operating across multiple domains You challenge the status quo

and simplify complexity You communicate clearly with both technical and business

teams You prioritize stability, scalability, and long-term outcomes About

Roadrunner We’re not just moving freight; we’re reimagining long-haul shipping.

Our Smart Network™ offers more direct long-haul metro-to-metro routes than any

other nationwide LTL carrier in the United States, with service extending into

Canada and Mexico and terminals across 40+ metro markets. Powered by AI and

machine learning, our operations platform ensures real-time tracking, custodial

control, and full shipment visibility. With driver teams executing over-the-road

(OTR) moves — and no freight moving on rail — customers experience

industry-leading transit times, minimal rehandling, and dramatically reduced

risk of loss or damage. Our 900+ owner-operators benefit from scheduled freight,

fewer touches by design, consistent long-haul density, and a differentiated

metro-to-metro model that creates predictable earning opportunities. This

precision and performance have earned Roadrunner national recognition by over

3,000 shippers, and was ranked this year #1 in Operations, #1 in Technology, and

#1 in Value in the Quest for Quality Awards, as well as honors as a Top 100

Trucking Company by Inbound Logistics and a Top Tier Service Carrier by Mastio.

We’re growing fast. Roadrunner is building something special with great people,

a winning culture and a differentiated service offering in the marketplace. Join

us today to grow your career! We Run Safe. We Run Smart.

We Run Together.

Compensation

& Setup $100,000 –$110,000 per year Hybrid (Downers Grove, IL) Full

benefits package including medical, dental, vision, 401(k), PTO. Physical

Demands and Work Environment The physical demands and work environment described

here are representative of those an employee encounters while performing the

essential functions of this position. Reasonable accommodations may be made to

enable qualified individuals with disabilities to perform the essential

functions. Physical Demands Sedentary physical activity performing non-

strenuous daily activities of an administrative nature. While performing the

duties of the job, the employee is regularly required to sit, walk, stand,

reach/handle items, work with the fingers, and talk and hear others in

conversations via the phone or in person. Work Environment The work environment

characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. The noise level

in the work environment is usually moderate. * The above statements reflect the

general details necessary to describe the principal functions of the position

and are not intended to be all inclusive. The position and any of the

requirements listed above are subject to change at any time according to the

changing needs of the company. * Roadrunner is an Equal Opportunity Employer and

prohibits discrimination and harassment of any kind. * We will not accept

unsolicited candidates from external recruiters or recruiting agencies. Thank

you! #LI-HybridDowners Grove, IL Our Work Experience is the combination of

everything that's unique about us: our culture, our core values, our company

meetings, our commitment to sustainability, our recognition programs, but most

importantly, it's our people. Our employees are self-disciplined, hard working,

curious, trustworthy, humble, and truthful. They make choices according to what

is best for the team, they live for opportunities to collaborate and make a

difference, and they make us the #1 Top Workplace in the area.