VMware Cloud Engineer IV

Job Summary: As a Rackspace VMware Cloud Engineer, you’ll work with our Support

Teams to troubleshoot various issues, resolve customer issues, provide guidance

and recommendations to increase efficiency and reduce customer incidents,

develop tooling and processes to drive and improve customer experience, create

playbooks, and provide mentoring to the support teams. You’ll have opportunities

to take initiative and advise on potential pitfalls that may be encountered and

suggest alternatives which may better serve the stability and security of

Rackspace virtualization solutions. Work Location: We are only considering

candidates who reside in the Central or Eastern Time Zones. If you live near a

Rackspace office… two days a week onsite and three days remotely. If not located

near a Rackspace office... you may work fully remotely.

Key Responsibilities

• Enable optimum organizational efficiency by taking a whole systems approach and
• thinking across boundaries to identify which polices/processes should be
• standardized and which should differ. Examine new ideas of solutions, methods,
• and products to ensure the potential and alignment with departmental and
• business goals. Be a technical point of escalation to the Cloud Administrators
• and Engineers within the team, as well as the VMware Operations Team; resolving
• complex issues, working in collaboration with partners across the business, as
• required. Lead cross-functional business continuity/transformational projects
• and customer engagements (both technical and non-technical), delivering key
• objectives for the Organization. Advise leadership in setting and executing
• technological strategies to ensure Rackspace remains head of industry.
• Proactively assess, propose, and implement enhancements to systems, problem
• management, fleet management, process improvement, reporting, product
• integration and customer infrastructure. Lead Workload/Workforce Management and
• Optimization related tasks. Review technical training for all Rackers supporting
• Rackspace Supported Cloud Products. Coach, mentor and assists Rackers across the
• business. Provide technical expertise underpinning communications targeting a
• range of stakeholders - from individual contributors to leaders across the
• business. Collaborate and share knowledge with other Engineers. Apply expertise
• to interpret complex technical challenges and recommend improvements to
• platforms, processes, and services. Required

Qualifications

• Bachelor’s degree
• in computer science or a related technical field. Additional related experience
• may substitute for the degree requirement. 8 years of technical engineering and
• administration experience with a minimum of 5 - 6 years of experience as a
• systems administrator. 3 years of current commercial experience as a Cloud
• Engineer working with a high-traffic site. Extensive experience with VMware
• vSphere (ESXi, vCenter lifecycle management, patching, and upgrades). Strong
• expertise in VMware NSX (network virtualisation concepts, administration, and
• troubleshooting). Proven experience managing large-scale, multi-region
• virtualised environments, including dependency and compatibility management
• across integrated platforms. Hands-on experience with VMware Aria Operations
• (vROps) including monitoring, alerting, policy configuration, and platform
• health management. Strong knowledge of Disaster Recovery technologies, including
• Zerto and VMware SRM, with experience in deployment, migration, and lifecycle
• management. Experience delivering complex upgrades, migrations, and platform
• modernisation initiatives (e.g. vSphere version transitions, Windows to
• appliance migrations). Hands-on experience with VMware Cloud Foundation (VCF)
• architectures, deployment, lifecycle management, and integrations (required).
• Working knowledge of VMware Cloud Director (VCD) and hands-on administration.
• Strong understanding of Linux and/or Windows operating systems in enterprise
• environments. Experience with automation and scripting (PowerCLI or equivalent)
• for infrastructure management and troubleshooting. Experience with configuration
• management tools (e.g. Chef) including node onboarding and lifecycle management.
• Strong understanding of storage technologies (vSAN, NFS, SAN) and their
• interaction with virtualised environments. Strong knowledge of networking
• concepts and protocols within virtualised and cloud environments. Ability to
• design, implement, analyse, and troubleshoot distributed, highly available
• systems. Experience working within structured change management and governance
• frameworks. Demonstrates systems thinking, understanding platform-wide
• dependencies and impacts of change. Applies expertise to interpret complex
• technical challenges and recommend improvements to platforms, processes, and
• services. Our compensation reflects the cost of labor across several geographic
• markets. The compensation range for this position ranges from $108,253.00/year
• in our lowest geographic market up to 158,733.30 USD/year in our highest
• geographic market. Pay is based on a number of factors including market location
• and may vary depending on job-related knowledge, skills, and experience. Your
• recruiter can share more about the specific salary range for your preferred
• location during the hiring process. The compensation package may also include
• incentive compensation opportunities in the form of annual bonus or incentives,
• equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about
• benefits at Rackspace.

About Rackspace Technology

We are the multicloud

solutions experts. We combine our expertise with the world’s leading

technologies — across applications, data and security — to deliver end-to-end

solutions. We have a proven record of advising customers based on their business

challenges, designing solutions that scale, building and managing those

solutions, and optimizing returns into the future. Named a best place to work,

year after year according to Fortune, Forbes and Glassdoor, we attract and

develop world-class talent. Join us on our mission to embrace technology,

empower customers and deliver the future. More on Rackspace Technology Though

we’re all different, Rackers thrive through our connection to a central goal: to

be a valued member of a winning team on an inspiring mission. We bring our whole

selves to work every day. And we embrace the notion that unique perspectives

fuel innovation and enable us to best serve our customers and communities around

the globe. We welcome you to apply today and want you to know that we are

committed to offering equal employment opportunity without regard to age, color,

disability, gender reassignment or identity or expression, genetic information,

marital or civil partner status, pregnancy or maternity status, military or

veteran status, nationality, ethnic or national origin, race, religion or

belief, sexual orientation, or any legally protected characteristic. If you have

a disability or special need that requires accommodation, please let us know.

Embrace Technology. Empower Customers. Deliver the Future.

Excellence: We’re an

accountable, disciplined, high-performing company with proven results.

Customer-driven: We’re proactive, collaborative and committed to success for our

customers. Expertise: We’re passionate learners, rooted in our customers’

business to provide unbiased solutions. Agility: We’re adopting new technologies

and evolving services to meet customers where they are in their journey.

Compassion: We’re one team, doing the right thing for our customers, communities

and each other. We’re looking for team members who are ready to unleash their

creativity, collaborate with talented coworkers and make a lasting impact in the

IT field. Could that be you?