Senior Site Reliability Engineer (SRE) – Dynatrace & Azure Observability Expert

RaceTrac Company Overview

Job Description

We are seeking a highly experienced

Site Reliability Engineer (SRE) with deep expertise in Dynatrace, observability

engineering, and Azure cloud technologies. This role will be exclusively focused

on building, enhancing, and managing enterprise observability, telemetry,

monitoring, and proactive reliability engineering practices across critical

digital platforms. The ideal candidate must possess advanced hands-on expertise

in Dynatrace, especially Dynatrace Query Language (DQL), along with strong

knowledge of Azure Monitor, Azure KQL, Application Insights, Azure Functions,

APIM, and distributed telemetry concepts. The candidate should have a strong

understanding of . NET application architecture and the ability to read and

analyze . NET code to support troubleshooting, root cause analysis, and

observability implementation within Azure environments. Experience enabling

observability for mobile platforms such as iOS and Android is also required.

This is a highly technical, hands-on role requiring a proactive engineering

mindset, strong analytical capabilities, and the ability to collaborate across

engineering, cloud, mobile, and business teams.

What You'll Do

• Dynatrace &
• Observability Engineering Serve as the primary Dynatrace SME across the
• organization. Design, develop, and optimize enterprise observability solutions
• using Dynatrace. Develop advanced Dynatrace DQL queries, dashboards, workflows,
• alerts, and analytics. Implement intelligent monitoring strategies for
• applications, APIs, integrations, Azure services, mobile platforms, and
• distributed systems. Continuously improve observability maturity through
• telemetry standardization, proactive monitoring, and automation. Configure and
• tune alerting mechanisms to improve signal-to-noise ratio and reduce alert
• fatigue. Leverage Dynatrace Davis AI, anomaly detection, and AI-driven root
• cause analysis capabilities. Enable and enhance observability for mobile
• applications across iOS and Android platforms. Azure Monitoring & Cloud
• Operations Build and maintain monitoring solutions using: Azure Monitor
• Application Insights Azure Log Analytics Azure KQL Monitor and troubleshoot
• Azure Function Apps, App Services, APIs, integrations, and backend services.
• Analyze telemetry, traces, logs, metrics, and distributed transactions to
• identify root causes and performance bottlenecks. Troubleshoot cloud-native
• applications and Azure infrastructure issues. Develop proactive monitoring for
• cloud services, integrations, APIs, and backend processing systems. API &
• Integration Monitoring Monitor and troubleshoot Azure API Management (APIM), API
• Gateways, API endpoints, and integrations. Understand end-to-end API transaction
• flows and dependency mapping. Build observability solutions for APIs, middleware
• platforms, and integration services. Diagnose latency issues, transaction
• failures, authentication issues, and backend service degradation. Mobile
• Application Observability Enable telemetry, monitoring, tracing, and performance
• analysis for iOS and Android applications. Analyze mobile-to-backend transaction
• flows and end-user experience metrics. Troubleshoot mobile application latency,
• crash analytics, API failures, and connectivity issues. Correlate mobile
• telemetry with backend application and infrastructure monitoring data.
• Application Engineering & Troubleshooting Utilize prior .NET development
• experience to troubleshoot application behavior, performance, and deployment
• issues. Read and understand .NET application code to support root cause analysis
• and observability implementation. Work closely with development teams to
• understand application logic, API flows, dependencies, and exception handling.
• Support Azure Function deployments, configuration management, scaling, and
• runtime troubleshooting. Collaborate with development teams during architecture
• reviews and production releases. Ensure observability and monitoring readiness
• before deployments go live. Site Reliability Engineering (SRE) Perform deep
• technical analysis across systems by correlating logs, metrics, traces, and
• application telemetry. Conduct root cause analysis (RCA) for recurring incidents
• and systemic issues. Partner with engineering and operations teams to implement
• preventive improvements and automation. Develop KPI-driven reliability
• improvements focused on system stability, performance, and operational
• excellence. Proactively identify risks, bottlenecks, failure patterns, and
• reliability concerns before business impact occurs. Continuous Improvement &
• Automation Automate operational workflows and monitoring processes wherever
• possible. Improve operational efficiency using AI-driven insights and automation
• capabilities. Build reusable monitoring frameworks, dashboards, and telemetry
• standards. Drive observability best practices across engineering teams. What
• We're Looking For Mandatory Technical Skills 10+ years of overall IT experience.
• Expert-level hands-on experience with Dynatrace. Advanced expertise in Dynatrace
• Query Language (DQL). Strong hands-on expertise in Azure Kusto Query Language
• (KQL). Deep understanding of telemetry, observability, distributed tracing,
• metrics, and logging concepts. Strong Azure cloud experience with emphasis on:
• Azure Monitor Application Insights Azure Functions Azure API Management (APIM)
• Azure Log Analytics App Services Strong understanding of API architectures, API
• Gateways, and backend integrations. Prior hands-on experience developing .NET
• applications. Strong ability to read, analyze, and understand .NET application
• code. Experience troubleshooting and deploying Azure Functions and cloud-native
• applications. Experience enabling observability and telemetry for mobile
• applications on iOS and Android. Understanding of mobile telemetry, crash
• analytics, API monitoring, and end-user experience monitoring. Strong
• understanding of distributed systems and enterprise application architectures.
• Preferred Skills Experience with OpenTelemetry implementation and
• instrumentation. Experience with CI/CD pipelines and DevOps practices. Knowledge
• of AI-driven observability and AIOps concepts. Experience monitoring high-volume
• enterprise digital platforms. Familiarity with ServiceNow and incident
• management workflows. Experience with Databricks, SQL platforms, and integration
• technologies. Core Competencies Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management abilities. Ability to work
• independently and drive proactively. Strong collaboration skills across
• engineering, cloud, SRE, mobile, and business teams. Ability to quickly adapt to
• new technologies and evolving environments. Success Criteria Reduction in
• recurring incidents through proactive monitoring and RCA. Improved observability
• coverage across enterprise systems, APIs, and mobile applications. Faster
• incident detection and resolution. Reduction in monitoring noise and false
• positives. Increased automation and operational efficiency. Improved reliability
• and performance of critical systems and APIs. Strong partnership with
• engineering teams to ensure production readiness and operational excellence.
• Fueled by Growth, Driven by You At RaceTrac, our people make the difference.
• Whether you’re working in a store, at our corporate office, or on the road,
• you’ll be part of a team that brings energy, innovation, and a passion for
• serving others every day. We support each other, celebrate wins big and small,
• and create opportunities for growth at every level. With four operating
• divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new
• challenge to take on and a new path to pursue. Join us and discover how far your
• career can go. To see what #LifeatRaceTrac is like, visit our LinkedIn,
• Facebook, and Instagram pages. All qualified applicants will receive
• consideration for employment with RaceTrac without regard to their race,
• national origin, religion, age, color, sex, sexual orientation, gender identity,
• disability, or protected veteran status, or any other characteristic protected
• by local, state, or federal laws, rules, or regulations.

Responsibilities

• Engages in and improve the whole lifecycle of services—from inception and
• design, deployment, operation, and refinement. Develops software and provide
• hands-on technical knowledge to design, deploy, and optimize large-scale,
• massively distributed, fault-tolerant systems. Supports services before they go
• live through activities such as system design consulting, developing software
• platforms and frameworks, capacity planning, automation, pipelining and launch
• reviews. Maintains services once they are live by measuring/monitoring
• availability, latency, and overall system health. Scale systems sustainably
• through mechanisms like automation; evolve systems by pushing for changes that
• improve reliability and velocity. Reduces manual intervention and turn-around
• time to solve for repetitive problems while automating and monitoring the health
• of our sites and services. Practices sustainable incident response and blameless
• postmortems. Improves, tunes and performs operational efficiency within the
• Windows based infrastructure and production environment. Actively participates
• in deploying and supporting applications on our private and public cloud
• environment. Collaborates with development teams to support the current
• environment as we transform into a cloud architecture and provides resources “as
• a service” to developers.

Qualifications

• Bachelor’s degree from an accredited
• college or university in Computer Science or related field preferred. Equivalent
• practical experience will be considered. Experience programming in at least one
• of the following languages: C, C++, Java, Python, or Go. Minimum 4 years of
• working experience in Azure. Experience with Jenkins or similar application.
• General knowledge of Infrastructure as Code tools and Config management tools
• such as (Terraform/Ansible/Chef/Puppet/SCCM). Comfort with large-scale
• production systems and technologies (load balancing, monitoring, distributed
• system and configuration management. Expertise in designing, analyzing, and
• troubleshooting. Ability to debug, optimize code, and automate routine tasks.
• Systematic problem-solving approach, coupled with effective communication skills
• and a sense of drive. Support services before they go live through activities
• such as system design consulting, developing software platforms and frameworks,
• capacity management and launch reviews. Demonstrated history of living the
• values that are important to RaceTrac: Honesty, Efficiency, Attitude, Respect,
• Teamwork. All qualified applicants will receive consideration for employment
• with RaceTrac without regard to their race, national origin, religion, age,
• color, sex, sexual orientation, gender identity, disability, or protected
• veteran status, or any other characteristic protected by local, state, or
• federal laws, rules, or regulations. Working at RaceTrac, Inc. (RTI) will
• surprise you! We are more than just a convenience store business. RTI is made up
• of five operating divisions: RaceTrac, RaceWay, Gulf, Inc, and Energy Dispatch.
• While there are many different teams that keep our business running each day, we
• can guarantee you a few things if you join one of our teams - we never stop
• learning and we are constantly innovating, improving, and trying new things.
• There is never a dull day. Apply today to join in on the fun!