Network Engineer

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.

We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARY

Q2 is seeking a Network Engineer who will serve as a primary owner and subject matter expert for corporate network infrastructure. This role is responsible for the day-to-day operation, administration, and improvement of the organization's Meraki-based network environment, circuit and carrier relationships, corporate and guest wireless, 802.1X network access control, and building-to-building connectivity.

The engineer will work independently with flexibility over daily priorities, contribute to lifecycle and vulnerability management programs, and serve as the primary point of escalation for network incidents and projects across corporate locations.

This position requires a strong operational background in Cisco Meraki administration, network access control, and carrier management, combined with the ability to document standards, coordinate cross-functional work, and drive issues to resolution with minimal supervision.

RESPONSIBILITIES

Network Infrastructure and Meraki Administration

Administer the Meraki dashboard including switches, access points, and security appliances across corporate locations

Maintain configuration standards, firmware management practices, and monitoring and alerting policies

Troubleshoot network issues and provide support for network changes and maintenance activities

Manage and enforce Meraki administrative access model and document changes to the environment

Circuit and Carrier Management

Manage primary and secondary circuits across all corporate locations, including inventory, documentation, and service records

Coordinate with ISPs and circuit vendors for installs, renewals, disconnects, and service reviews

Own escalation management for circuit outages and degraded service events

Maintain carrier ownership and escalation matrix; serve as primary vendor contact for circuit providers

Corporate Wireless and Guest Wireless

Administer corporate wireless SSIDs and manage guest wireless setup, access controls, and ongoing support

Troubleshoot wireless performance issues and support access point deployment and coverage initiatives

Maintain wireless policy and configuration standards across the enterprise

Isolate and escalate Netskope-related wireless issues in coordination with the security team

802.1X and Network Access Control

Own wired and wireless 802.1X configuration, support, and ongoing policy management

Troubleshoot authentication failures and resolve certificate-related issues

Coordinate with identity and security teams on policy dependencies and NAC platform changes

Maintain operational support procedures for 802.1X environments

Building-to-Building Connectivity

Manage network connectivity between corporate buildings, including inter-building routing, uplinks, and failover paths

Troubleshoot site-to-site connectivity incidents and coordinate maintenance and planned changes

Execute and document disaster recovery testing procedures between circuits serving corporate buildings

ThousandEyes Endpoint Agent Management

Administer ThousandEyes Endpoint Agents for corporate laptops, including deployment, visibility, and troubleshooting support

Review agent health and coverage across the environment; coordinate with endpoint and support teams as needed

Maintain ownership documentation and support procedures for the agent management program

Lifecycle and Vulnerability Management

Track hardware and software end-of-life milestones; develop refresh recommendations and coordinate upgrade or replacement planning

Own the network infrastructure patch planning process, coordinating firmware, software, and security updates

Track remediation of identified vulnerabilities in coordination with security teams; manage prioritization and change planning

Maintain patching cadence documentation and vulnerability remediation tracker

Documentation and Knowledge Management

Maintain and update network topology diagrams, building interconnect diagrams, and Meraki administrative standards

Keep circuit inventory, vendor contact lists, and carrier escalation matrices current and centrally available

Document 802.1X operational procedures, DR testing procedures, and ThousandEyes support ownership

Maintain open issues, known risks, and technical debt summaries for ongoing management visibility

EXPERIENCE AND KNOWLEDGE

Typically requires a Bachelor's degree in Computer Science, Information Systems, or a related field and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience

Demonstrated hands-on experience with Cisco Meraki cloud-managed networking, including MX security appliances, MS switches, and MR access points; proficiency with Meraki Dashboard administration, configuration standards, and firmware management

Experience owning and managing enterprise circuit relationships, including coordination with ISPs and carriers for installs, renewals, outage escalation, and service reviews

Working knowledge of corporate and guest wireless architecture, SSID administration, and wireless troubleshooting in enterprise environments

Experience with 802.1X wired and wireless configuration, authentication troubleshooting, certificate management, and coordination with identity and NAC platforms such as Portnox, Cisco ISE, or equivalent

Familiarity with Netskope or similar secure access service edge (SASE) platforms and their interaction with wireless infrastructure

Experience with ThousandEyes or similar network monitoring and endpoint visibility tools

Advanced knowledge of routing, switching, firewalls, and VPN technologies

Strong diagnostic and log analysis skills with the ability to drive incidents to resolution independently

Proven ability to manage documentation, maintain operational standards, and communicate clearly across technical and non-technical teams

Ability to manage multiple priorities in a high-pressure environment with minimal supervision

Certifications such as CCNA, CCNP, Meraki ECMS, or equivalent are highly preferred

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Programs

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer.

Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements