About the role

What will you do at Perficient?

We currently have a career opportunity for a Lead Engineer, Network Operations Center, to join our team located in Charlotte, NC.

Job Overview:

We are seeking a Lead Network Operations Center (NOC) Engineer to join a large Managed Services program supporting enterprise clients.

In this role, you will

serve as a hands-on technical leader responsible for real-time (“eyes-on-glass”) monitoring, enhancing monitoring and alerting quality, accelerating incident triage and restoration, and strengthening operational readiness across critical platforms.
You will leverage industry leading observability tools, such as Dynatrace to build actionable dashboards and high-fidelity alerts. Additionally, you will partner closely with Site Reliability Engineering (SRE), Observability, Automation, and application/infrastructure teams to prevent incidents, reduce alert noise, and improve service resilience across AWS and Windows/Linux production environments, following ITSM best practices.
This is an exciting opportunity to deliver measurable improvements in system stability and user experience through advanced observability and incident response engineering. If you are passionate about production operations, reliability, and building pragmatic solutions at scale, we encourage you to apply and help raise the bar for resilience and operational efficiency.
Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.

Which skills does this role require?

DynatraceAWSITSMWindows ServerLinux ServerIncident ManagementObservabilitySRENetwork Operations CenterTroubleshootingRunbook CreationAI ToolsEC2ALB/NLBRDSCloudWatchIAMNOCProblem ManagementChange ManagementWindowsLinuxRunbooksPlaybooksAI-FirstDigital TransformationManaged ServicesFinTechFinancial ServicesProduction OperationsSystem StabilityCloud Failure ModesEnterprise Infrastructure

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