About the role

What will you do at Perficient?

We currently have a career opportunity for a NOC AI-Ops Engineer to join our

team located in Boston, MA. This is a hybrid role, 3 days a week in office.

Job Overview:

We are seeking a Senior AIOps and Incident/Site Reliability Engineer to lead

incident management, operational resilience, and intelligent automation

initiatives across enterprise technology environments. This role will partner

with Network Operations Center (NOC), Infrastructure Operations, Cloud

Engineering, DevOps, and Application Support teams to proactively detect,

respond to, and prevent technology incidents. The ideal candidate combines

hands-on incident management expertise with experience implementing

observability, automation, and AI-driven operational solutions to improve system

reliability, reduce operational overhead, and enhance customer experience. The

candidate should possess deep expertise in AIOps, ITSM, ITIL, SRE, Incident

Management, Cloud Operations, and Enterprise Infrastructure.

This is a hybrid role requiring on-site attendance up to three days per week.

Candidates must reside within approximately one hour commuting distance of one

of the following office locations: Fort Mill, SC, Austin, TX, Boston, MA, New

York, NY, Tempe, AZ, or San Diego, CA.

Perficient is always looking for the best and brightest talent and we need you!

We’re a quickly-growing, global digital consulting leader, and we’re

transforming the world’s largest enterprises and biggest brands. You’ll work

with the latest technologies, expand your skills, and become a part of our

global community of talented, diverse, and knowledgeable colleagues.

Perficient is the global AI and technology consulting firm disrupting the

traditional consulting model. Powered by our 7,000+ advisors, engineers, and

designers, Perficient implements AI-first solutions that break conventions and

deliver outcomes that matter. Proudly serving clients that represent the world’s

most innovative brands, and in collaboration with our powerful technology

partner ecosystem, we bring deep industry expertise and data-driven design to

redefine how businesses run and succeed. Perficient is different. For real.

Learn more at perficient.com.

Which skills does this role require?

AIOpsIncident ManagementSite Reliability EngineeringITSMITILCloud OperationsEnterprise InfrastructureObservabilityAutomationDynatraceServiceNowRoot Cause AnalysisDevOpsPredictive AnalyticsMachine Learning OperationsWorkflow OrchestrationSREAWSAzureGCPMLOpsAutonomous OperationsNetwork Operations CenterProduction SupportService DeskEvent ManagementProblem ManagementChange Management

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