Senior Support Engineer, Product Data Quality & Resolution

Senior Support Engineer, Product Data Quality & Resolution

Role Purpose

The Senior Support Engineer is responsible for investigating and resolving

complex product-data issues that prevent hardware from being successfully

onboarded into Oracle data centers. Acting as a technical point of contact for

operational support, the role partners with Oracle's global manufacturing

partners, Product Engineering, Data Centre Operations, and cross-functional

engineering teams to investigate technical issues, identify root causes, and

drive timely resolution of critical operational incidents.

The successful candidate will manage technical investigations, recommend

corrective actions, and identify opportunities for systemic improvement.

Responsibility for implementing product or process changes will transition to

the appropriate Product Engineering or Program Management teams once

investigation and recommendations are complete.

This role supports a global operational environment and participates in a

follow-the-sun support model, including scheduled weekend and after-hours

coverage as required.

Only Oracle brings together the data, infrastructure, applications, and

expertise to power everything from industry innovations to life-saving care. And

with AI embedded across our products and services, we help customers turn that

promise into a better future for all. Discover your potential at a company

leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why

we’re committed to growing a workforce that promotes opportunities for all with

competitive benefits that support our people with flexible medical, life

insurance, and retirement options. We also encourage employees to give back to

their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the

employment process. If you require accessibility assistance or accommodation for

a disability at any point, let us know by emailing

[email protected] [[email protected]] or by

calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants

will receive consideration for employment without regard to race, color,

religion, sex, national origin, sexual orientation, gender identity, disability

and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and

conviction records pursuant to applicable law.